IT SPECIALIST (APPSW) Details

IT SPECIALIST (APPSW)

US Other Agencies and Independent Organizations - College Park, MD

Employment Type : Full-Time

DutiesSummary

This position is part of the National Archives and Records Administration, National Archives and Records Administration. As a/an IT SPECIALIST (APPSW), you will be responsible for the overall success of IT initiatives and related activities for NARA. IT activities are involved in every facet of NARA, including program and administrative activities. .


Responsibilities
As a IT SPECIALIST (APPSW), you will:

- Serve as a system administrator and developer/system architect for NARA-wide Information Technology (IT) and the Salesforce Customer Relationship Management (CRM) platform and is the technical expert for performing system administration, configuration, development, testing, documentation and user support of the Salesforce platform.


• Help to develop governance for implementing new use cases into the Salesforce platform as well as standard operating procedures (SOPs) or policies for service ticket management in regards to the Salesforce platform.


• Serve as a lead developer/architect or developer/architect team member on Salesforce configuration and development projects.
  


Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status

No

Promotion Potential

14

• Job family (Series)

  2210 Information Technology Management

  Similar jobs
  • Architects, Systems
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  • Information Technology Specialist (It Specialist)
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• Requirements

  RequirementsConditions of Employment

  The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume.

  • A one year probationary period may be required.
  • Must successfully complete a background investigation.
  • Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
  • If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
  • Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form i-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
  • Obtain and use a Government-issued charge card for business-related travel.
  Key Requirements:
  • Please refer to "Conditions of Employment."
  • Click "Print Preview" to review the entire announcement before applying.
  • Must be U.S. Citizens or U.S. Nationals
  QualificationsYou must meet the following requirements by the closing date of this announcement.
  
  Specialized Experience: For the GS-14, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service. Specialized experience for this position includes:
  
  
  • Developing software and developing on the Salesforce Platform (creating: objects, custom fields, field-level security, workflow rules, Apex triggers, picklists, page layouts, approval processes, validation rules, custom tabs, reports, and dashboards); AND
  • Performing Software Development Lifecycle (SDLC) activities using agile methodologies (e.g. Scrum, Kanban, Lean, etc.); AND
  • Designing, developing, testing, implementing, and supporting custom solutions using the Salesforce Platform.
  
  In addition to specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below.
  
  1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
  2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Education
  Additional information
  • We may select from this announcement or any other source to fill one or more vacancies.
  • This announcement may be used to fill like positions in other organizations within the National Archives and Records Administration.
  • This is a bargaining unit position.
  • We offer opportunities for telework.
  • We offer opportunities for flexible work schedules.
  
  
  How You Will Be Evaluated

  You will be evaluated for this job based on how well you meet the qualifications above.

  Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your résumé may result in a "not qualified" determination.
  
  Rating: Your application will be evaluated in the following areas: Analytical Skills, Technical Skills, and Communication Skills. Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories: Best Qualified, Well Qualified, or Qualified depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.
  
  Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category.
  
  Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.
  
  Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview.
  
  If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP)) you must receive a score of 85 or better to be rated as "well qualified" to receive special selection priority

  
  
  Background checks and security clearanceSecurity clearance

  Other

  Drug test required

  No

  Position sensitivity and risk

  Moderate Risk (MR)

  Trust determination process

  National security

• Required Documents

  Required Documents

  A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).
  
  Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package. Documents can be uploaded under the category of "Cover Letter".
  
  All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips.
  
  VETERANS' PREFERENCE DOCUMENTATION: If you are claiming veterans preference, please see applicant guide for required documentation. In order to be considered for veterans preference, you must submit all required documentation as outlined in the applicant guide.
  
  CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.
  

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• Benefits

  Benefits

  A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

  Review our benefits

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• The public

  U.S. citizens, nationals or those who owe allegiance to the U.S.

U.S. Citizens or U.S. Nationals; no prior Federal experience is required.