IT Service Desk Technician Details

IT Service Desk Technician

Clearfield, Inc. - Brooklyn Park, MN

Employment Type : Full-Time

Company Information:

Innovation is a cornerstone of Clearfield, Inc.'s work environment. As part of our team, you'll work in a collaborative, customer-focused culture where your voice is heard, your contribution is rewarded and you can see every day the impact of your work. Join Clearfield and show us your talent!

Clearfield, Inc. designs, manufactures, and distributes fiber optic management products, helping service providers reduce the high costs associated with deploying, managing, protecting, and scaling a fiber optic network to deliver the mobile, residential, and business services customers want. Based on the patented Clearview® Cassette, our unique single-architected, modular fiber management platform is designed to lower the cost of broadband deployment and maintenance while enabling our customers to scale their operations as their subscriber revenues increase.

Clearfield provides a robust total compensation package including base salary plus annual incentive bonus, comprehensive medical, dental and vision insurance, company paid life insurance, short-term and long-term disability insurance, 401(k) Safe Harbor plan with up to 4.5% match on first 6% of employee contribution, and Employee Stock Participation Plan providing employees discount purchase in Clearfield stock (NASDAQ: CLFD).**

Additional perks include an onsite Fitness Room, company subsidized branded apparel, free coffee and tea. Our workplace has a community-feel with a great work life balance. Our folk are some of the best cooks in town and we do frequent potlucks and group eats to prove it!

Position Objective:

This position will support a typical mix of PCs (i.e. laptops, Surfaces, etc.), printers, business applications (CRM, ERP, CPQ, PLM, etc.), peripherals/mobile devices, and telephone systems. This role will support and backstop the senior IT engineer in the maintenance of the network infrastructure, servers, security, and working with IT and Business Teams on projects to upgrade, enhance, and implement business applications.

Position Responsibilities:

Provide technical support to local and remote employees to ensure use of business systems:

• Manage help desk processes, emails and calls.
• Troubleshoot and resolve PC software and hardware issues for local and remote employees.
• Maintain, manage and deploy pc images using Microsoft tools WDS, MDT, and AIK.
• Deploy, upgrade and support mobile devices (iPad, iPhone, MS Surface).
• Maintain up-to-date hardware and software inventory.

Support and maintain network infrastructure, telephony and business applications:

• Support and preventative maintenance of network (Dell EMC) and servers (Microsoft SQL Server, VMware).
• Configure and support domain, Active Directory, MS Exchange, Group Policies and WSUS.
• Maintain security, antivirus (TrendMicro) and malware policies.
• Configure and support telephone system (Mitel VOIP).

Create documentation and identify training:

• Document application how-to and problem resolution to prevent future problems.
• Identify and deliver end user training to increase user efficiency on IT related software and hardware.
• Maintain system documentation, logs, and work instructions.

Process and Systems improvement:

• Define and implement new IT support processes.
• Help define, build out, administrate, and constantly improve our new internal support desk ticketing system (MS CRM).
• Help identify, design, and deliver efficiencies that reduce redundant activities (ex. SOX compliance activities and documentation).
• Acquire new technical skills that may benefit the Clearfield IT department.
• This description of duties is not intended to be all-inclusive or to limit the ability to assign other tasks of a similar nature and/or level of responsibility.

Position Requirements:

• Bachelor’s Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience.
• The successful candidate will be a professional with 2-5 years of relevant experience who has a history of exceptional customer support, an interest and aptitude for learning, and a strong desire to further their career within IT.
• Has a “Team Player” mentality.
• Possesses a great customer facing presence and attitude.
• Aptitude with troubleshooting desktop computers and applications.
• Can effectively manage ambiguity and a fast-paced work environment
• Interest in supporting a company that makes physical products (excited by 5G fiber optics).

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
Clearfield adheres to all CDC and MN Department of Health recommendations.

Education:

• Bachelor's (Preferred)

Experience:

• Help desk: 2 years (Preferred)

Work Location:

• One location

Work Remotely:

• Temporarily due to COVID-19

Work Location: One location