IT Service Desk Coordinator Details

IT Service Desk Coordinator

RadNet - Baltimore, MD

Employment Type : Full-Time

Job Summary:
IT Service Desk Coordinators are responsible for providing telephone, email, remote and sometimes, in person support to end-users on a variety of software and technical related issues. You are also expected to identify research and resolve problems efficiently and timely.



Duties and Responsibilities:

• Answer Service Desk phones and respond to emails while exhibiting the ability to communicate effectively using both verbal and written skills
• Accurately log support requests in our ticketing system
• Provide Level 1 support to all end users
• Diagnose and triage all assigned Service Desk cases; escalating where indicated or when necessary
• Troubleshoot and resolve hardware related issues (I.E. desktop scanners, monitors, printers)
• Retrieve voice mails and enter information in our ticketing system
• Monitor Service Desk queues in our ticketing system to ensure timely resolution
• Maintain user settings, configurations and standardization through GPOs and Desktop Authority
• Alert Management to emerging trends
• Other duties as assigned.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and Management retains the right to add or change duties at any time.

I

Requirements (Knowledge, Skills, & Abilities):

• Ability to troubleshoot using available tools and knowledge to arrive at a reasonable solution to problems
• Aptitude to multi-task in a fast paced environment
• Knowledge of Windows OS, Microsoft Office and basic computer know-how
• Superb customer service skills
• Demonstrate the ability to follow direction(s) and a willingness to learn
• Excellent telephone skills
• Excellent verbal and written communication skills

Education & Experience Requirements:
The above knowledge, skills and abilities may be demonstrated by an Associate’s degree or two (2) years of Service Desk experience. Service Desk experience in a healthcare environment is preferred.




RadNet is an equal employment opportunity employer and treats all applicants and employees in a fair and non-discriminatory manner without regard to race, color, religion, sex (including pregnancy), gender, gender-identity, national origin, ancestry, genetic information, citizenship, age, mental or physical disability, veteran/military status, qualified disabled veteran, marital/ domestic partnership status, religious creed, medical condition, sexual orientation, political activity, or any other characteristic protected by federal, state or local laws. RadNet does participate in E-I9 Verify.