IT Service Coordinator Internship Details

IT Service Coordinator Internship

Steel Dynamics, Inc. - Fort Wayne, IN

Employment Type : Full-Time

Overview: We are seeking an IT Intern to assist our Customer Service Coordinator. This role ensures the department meets or exceeds our customer commitments while driving innovation by maximizing our leverage of technology. We are looking for superior people skills, technical expertise, and an aptitude for problem-solving.

For the health and safety of our employees we worked remotely for several weeks as COVID became a significant threat, however it’s a core component of our culture to work on-site. Being together provides opportunities for collaboration, face-to-face communication, and increased engagement. We have implemented precautions to make working on-site safe and have returned to normal work in an office work environment. We are seeking a teammate who is willing and excited to work in the office with the rest of our team. Responsibilities:

• Challenge and enhance IT processes and standards
• Champion the IT Customer Service efforts
• Admin the IT Procurement System and manage contracts
• Admin the ITSM system and analytics
• Coordinate schedules and projects for the IT teams

• Customer service orientation
• An analytical mind with exceptional problem-solving abilities
• A team player with excellent communication and presentation skills
• Exceptional interpersonal skills
• Proficient in Microsoft Office Suite and Power BI preferred