IT Server Admin/Desktop Specialist
Employment Type : Full-Time
Company OverviewTeledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
Our products include digital imaging sensors, cameras and systems within the visible, infrared and X-ray spectra, monitoring and control instrumentation for marine and environmental applications, harsh environment interconnects, electronic test and measurement equipment, aircraft information management systems, and defense electronics and satellite communication subsystems. We also supply engineered systems for defense, space, environmental and energy applications. We differentiate ourselves from many of our direct competitors by having a customer and company-sponsored applied research center that augments our product development expertise. Position Summary and ResponsibilitiesDesigns, implements and operates/maintains the site’s server, storage, database, network, client, and/or communication infrastructure. This includes the Teledyne Controls Services Cloud environment supporting a global customer base. This is a critical role as it provides services directly to external customers and decisions made can have significant financial impact. The cloud technology is new to Teledyne Technologies and will require the role to formulate new policies and procedures on operating practices. Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware, performs refreshes, and manages break-fix.
Essential Duties and Responsibilities may include the following. Other duties may be assigned.
- System Administration at assigned site(s)
- Teledyne Local IT supported environments:
- Server administration and troubleshooting; monitor and back-up or directly administer selected servers or other network infrastructure as required. This includes managing the Controls WGL enclave.
- VMWare administration and troubleshooting
- NetApp administration and troubleshooting
- Upgrade and update PC and Server software packages
- Install hardware and perform hardware refreshes for all sites being supported
- Review and record daily backup logs
- Maintain organization of the server room
- Network administration and troubleshooting; solve advanced network problems at the end-user level; LAN maintenance and networking - wiring, backup
- Network cabling activities, where applicable
- Manage permissions groups, OUs, and group policies in Active Directory
- Support compliance initiatives and audits
- Phone and voicemail system maintenance
- Provide IT support for all systems/applications that may be local to the site(s) being supported
- Teledyne Controls Services Cloud environment:
- Implementation and support of secure infrastructure which consists of networks, servers, databases, applications and systems within the Teledyne Controls Services Cloud environment. This includes IBM Soft Layer and AWS.
- Provide 24x7 support as required to support customer issues of customers in different time zones.
- Ensure the appropriate backup and archive of all systems in the Services Cloud including customer data based on contractual Agreements.
- Maintain system integrity and security enhancements and monitoring, including maintenance of component inventory, lifecycle management and related documentation.
- Create and maintain documentation relating to systems, networking architecture and setup
- Ensure appropriate software upgrades and patching to maintain a secure environment
- Deskside Support function at assigned site(s):
- Respond to, evaluate, and prioritize all tickets assigned to the site’s deskside support group and resolve issues efficiently and effectively
- Research and utilize necessary resources to troubleshoot new and complex problems
- Record and track interaction with end-users and related activities in the service desk tool
- Create Knowledge Base articles as repetitive issues arise
- Provide site IT support encompassing:
- PC configuration and troubleshooting - OS, hardware, and software;
- PC maintenance/preventative maintenance;
- Printer installation, networking, configuration and troubleshooting;
- New user setup on Active Directory network;
- Support for client applications;
- Troubleshooting phone issues that Help Desk cannot resolve and escalates to local support
- Support for peripherals such as monitors, scanners, external hard disks, USB devices, keyboards, mice, etc.
- Maintain department loaner equipment and administer checkout process
- Review and record daily event logs
- Call software and hardware vendors to request service regarding defective products
- Support equipment used in conference rooms and auditorium
- Perform project work as directed
- Daily availability to include evenings and weekends when necessary to reach goals and deadlines
QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- Bachelor's degree (B.S.) from four-year college or university in a related field and 5 - 10 years of directly related experience and/or training; or equivalent combination of education and experience.
- Information Technology certifications preferred.
Computer Skills- Full knowledge and intermediate-level experience with the following in the scope of local site(s):
- Server/Storage:
- Windows Server O/S, MS Clustering, SharePoint/MS Project Server, etc…
- Server Infrastructure Technologies
- Virtualization technologies and associated concepts.
- AntiVirus software and strategies
- Server troubleshooting and repair
- Storage concepts and technologies
- Remote Management Methodologies, Microsoft System Center & Operations Manager, and configuration management and monitoring system concepts
- Server backup strategies, methodologies, and solutions
- Citrix Xen App and Xen Desktop
- Database Administration Strategies and Practices
- Client
- Microsoft Active Directory
- Microsoft Exchange Server and Messaging Platforms – High Availability Models
- Network Operating System Supporting Technologies
- Desktop Operating Systems
- Familiarity with desktop applications
- Client-side virtualization technologies and associated concepts
- End-Point Anti-Virus software and strategies
- Network (preferred but not necessary)
- Internet technologies
- Local and Wide Area Networking
- Experience with Cisco switches, routers, LAN controllers and access points, IOS Software, Adaptive Security Appliances, Series Aggregation Services Routers
- Network Management Systems
- LAN/WAN links
- Routing Protocols
- Switching Technologies
- MPLS, MPLS/VPN, MP-BGP
- TCP/IP protocol suite
- Application protocols
- Network Security
- Wireless Networking Technologies, Wireless LAN security
- DHCP and DNS Architecture
- Network Firewalls
- Voice/Collaboration (preferred but not necessary)
- Voice over IP, including debugging
- SIP Trunking, including debugging
- Audio/Video Standards
- 164 Numbering
- Cisco Unified Communications Manager
- Cisco Unity Connection
- Cisco Emergency Responder
- Cisco Unified Contact Center Express
- Cisco Unified Attendant Console Advanced
- Cisco Expressways-C/E
- Microsoft Unified Messaging
- Microsoft Teams
- Cloud-based conferencing
- SynApps SA-Announce for paging
- Cisco SBCs: Cisco Unified Border Element (CUBE)
- Cisco SIP Phones
- Cisco SIP Video Endpoints
- Cisco Analog Voice Gateways
- Microsoft Office Suite (i.e., Outlook, Word, Access, Excel, PowerPoint, Project, Visio, etc.)
- Support ticketing systems, change control methodologies and their importance to ITIL best practices
- IT security concepts and best practices
- Industry trends and best practices in the area of IT infrastructure and software/hardware refreshes and break-fix
Language Skills
- Strong interpersonal skills. Strong oral and written communication abilities with all levels of management, employees, and customers, ability to communicate and explain information efficiently.
- Communicates knowledge to others, enhancing their work. Construct briefing charts and visual aids. Assist in presentations. Answers questions succinctly.
Reasoning Ability
- Develops solutions to a variety of complex problems. May refer to established precedents and policies.
Teledyne is an Affirmative Action/Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race,color,religion,religious creed,gender,sexual orientation,gender identity,gender expression,transgender,pregnancy,marital status,national origin,ancestry,citizenship status,age,disability,protected Veteran Status,genetics or any other characteristic protected by applicable federal,state,or local law. If you need assistance or an accommodation while seeking employment,please email teledynerecruitment@teledyne.com or call (855)479-1480. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will receive a response.