IT Field Service Engineers (FSE) provide troubleshooting, repair services and scheduled preventive maintenance for the Omnicell’s pharmacy and supply automation solutions at customer sites within a designated geographic area. FSEs are dispatched as needed by Omnicell’s 24x7 call center. Although FSEs focus mainly on hardware repairs, the Omnicell solutions are a combination of hardware and software and FSEs work with both. As a Field Service Engineer, you can expect to have these responsibilities:
- On site troubleshooting and repair of customer problems on Omnicell products
- Meet company guidelines for response time and service levels
- Differentiate between hardware and software product problems
- Collect and report all customer and problem data in Omnicell database
- Escalate product bugs, malfunctions, and design issues through support channels for resolution
- Provide support coverage 24 hour/7days a week
- Frequent local travel in primary area
- Provide backup support in adjacent areas as needed
- Participation in various staff meetings
- Manage territory service quality and customer satisfaction; parts inventory and RMA process;
- Complete software updates
- Participate in various field projects as necessary
- Troubleshoot customer issues over phone and provide remote support
- Provide home work space and space for trunk stock parts inventory
To be successful, you’ll need experience such as:
- Associate degree/Technical Certification with 3 years of demonstrated work experience troubleshooting and repairing electro-mechanical systems. (In lieu of Associates degree, a high school diploma/GED with at least 5 years of demonstrated work experience troubleshooting and repairing electro-mechanical systems is required)
- Possess and excellence in speaking and writing English
- Excellent interpersonal communication skills with the ability to work well with customers
- Must have good organization skills
- Bachelor degree in Electronics, Computer Science, or Engineering - preferred
- Coursework in Network Engineering, Robotics or Electronics - preferred
- Experience working in a hospital environment a plus
Additional information about this Field Service Engineer role:
- Field based position - some remote support 10-15% Travel required - local travel max around 2 hours mainly in the Twin Cities area - lower half of MN within an hour drive. On call rotation most hours are typical 40 hours per week M-F occasional weekends as needed.
- The selected individual must have a valid driver license with an acceptable driving record, be able to meet company’s insurance coverage requirements and have their own vehicle in acceptable working condition.
- Must be able to lift 50 lbs. to approximate 5 ft. height
- View our benefits information: https://marketing.mytsp.net/tsp-benefits
- Candidates must be authorized to work in the United States
- Selected candidate must be fully vaccinated against COVID-19 prior to start or receive an approved exemption
Job Type: Full-time
Pay: $30.00 - $33.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Work Location: One location