IT Desktop Support Specialist Details

IT Desktop Support Specialist

Millipore Sigma - Madison, WI

Employment Type : Full-Time

A career with MilliporeSigma is an ongoing journey of discovery: our 58,000 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. MilliporeSigma is a business of Merck KGaA, Darmstadt, Germany.

Your Role:

Single IT support for Madison/Verona site. Full responsibility for Incidents/Service Requests/Problems management, providing as 2nd and 3rd level onsite support. Work as part of the local IT team supporting all onboarding, offboarding and relocation requests. Provide support for any integration activities and work with global teams to resolve advanced IT related issues. Support all services related to Lifecycle management, Asset and License Management, User Access management for end users software and hardware. Always provide a positive and supportive experience for the customer. Seek support from colleagues in difficult situations. Maintain a core level of knowledge regarding service offerings for all IT units (including training offerings and resources when available).

Work with end users, to provide training, advice and guidance and training on IT systems and process.


  • Handle all operations within site(s).
  • Support compliance-related topics (e.g., Encryption, Vulnerability, Windows patching, etc.)
  • Perform controls supporting the "Periodic review audit process"
  • Collaborate and partner with Infrastructure for "smart-hands" and required on premise support for all standard infrastructure in all sites like Storage, Servers and Networking teams, including working with global partners.
  • Support all processes relating to local Infrastructure, change management, and collaborate with IT-Infrastructure for standardized processes.
  • Support Innovation activities, such as process improvements, pilots, PoCs, etc.
  • Support procurement process.
  • Support internal IT users. Exchanges ideas and information effectively with other peers and IT globally. End user communication and interaction.
  • Manage warranty services onsite and work with third-party vendors.
  • Collaborate effectively with other IT units (Business partners, Infrastructure and Applications)
  • Exchanges straight-forward information asks questions and checks for understanding.
  • Performs routine assignments using existing procedures or even works autonomously within established procedures and practices that require knowledge of concepts and procedures within a job discipline or specialized technical expertise within an analytical/scientific method or operational process.
  • Accountable for the quality of own work. Receives clear instruction, guidance and direction from more senior level roles or even solves problems of low complexity independently by identifying and selecting solutions and by analyzing information
  • Occasional overtime, on-call for off hours as needed


Who You Are:

Minimum Qualifications:
  • High School Diploma or GED equivalent
  • 2+ year of hands on experience in an IT customer-facing role, supporting laptops, desktops, Microsoft Office applications and mobile devices (iPhones, iPads), including working with MDM solutions such as Intune, SOTI.
  • Valid Driver's License, to travel between Madison/Verona sites.


Preferred Qualifications:
  • Associates Degree
  • Effective Communication skills to be used with end users during incident/problem solving and tickets follow ups.
  • Strong problem solving skills
  • ITIL Certification, Microsoft Certifications (MCP, MCSE, MCSA) and experience with Microsoft SCCM.

RSRMS

What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at https://jobs.vibrantm.com

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

Job Requisition ID: 232309

Location: Madison

Career Level: C - Professional (1-3 years)

Working time model: full-time

Careers during Covid-19
Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone's health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options.

US employees must be fully vaccinated against COVID-19 prior to your start date unless an accommodation is granted by the Company. The Company uses the definition of "fully vaccinated" assigned by the Centers for Disease Control & Prevention for purposes of considering satisfaction of this requirement which is a condition of employment.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our Candidate Services team at 844-655-6466 from 8:00am to 5:30pm ET Monday through Friday. If you are a resident of a Connecticut or Colorado, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

Notice on Fraudulent Job Offers
Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information .

Job Segment: Change Management, Technical Support, Management, Technology

Posted on : 3 years ago
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