Employment Type : Full-Time
IT Analyst Duke Health Access Services (DHAS) is committed to providing outstanding service for our patients, providers, and administrators. In this position the staff member should be committed to building a warm and inviting experience while performing multiple tasks. They should be a self-starter and possess strong work ethics. They must be able to manage multiple priorities effectively and take ownership to resolve complex, intradepartmental problems. They should be able to adapt to change within a fast-paced environment. DHAS staff members support the following values and behaviors through their daily actions and decisions: Trust - Be honest; follow through; have confidence in each other Respect- Be understanding; listen; consider other viewpoints; give others credit Ownership- Be accountable; admit mistakes; offer solutions Collaboration- Work together; share ideas and information; communicate openly Support-Express gratitude; be present; help others Kindness- Be genuine; be considerate; show empathy Duties include: Education/Experience: Bachelor’s degree preferred, with focus on business or healthcare related fields OR equivalent technical and/or management experience (4 years) in health care settings such as outpatient clinics or access centers. Epic Cadence Certification preferred. Management experience is highly preferred. Skills: Strong technical skills, preferably using Epic electronic health record software Experience working with health care providers and administrators Excellent verbal and written communication skills Excellent customer services skills Ability to lead teams and reach consensus Ability to manage multiple projects and achieve targeted completion dates Ability to think critically to develop technical solution to problems Attention to detail and accuracy Ability to translate business process into technical solution Knowledge of project management User technical support/training Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
This position will be responsible for performing essential tasks required for the creation of provider scheduling templates within the MaestroCare system. In addition, they coordinate key components of template changes and patient notification involved in provider and clinic relocations and the opening of new facilities. Individuals in this position will be Cadence certified and report to the Manager of DHAS Support Services.
Certification:
Candidates without Cadence certification at time of hire are expected to successfully complete the certification process within 6 months of hire. The certification process includes attending a formal Epic training program requiring attendance at the training facilities in Verona, Wisconsin. Training for certification includes classroom instruction, project assignments, competency exams and e-learning classes. Failure to obtain Epic certification within the defined timeline may result in termination.