Hoffman BMW Internet Sales BDC
We have an opening for a BMW Digital Brand Specialist (BDC). Are you a leader who's competitive, customer focused and looking for a challenge? Our BMW GM is Jason Herndon. He recently relocated to CT from Boston to bring Hoffman BMW to the next level. Our future Digital Brand Specialist will embrace our WHEELS culture.
Benefits of working at Hoffman: 1. Closed on Sunday- We know time with your family is important! 2. Student Loan Assistance 3. Tuition Reimbursement 4. Paid Vacation and Holidays 5. Health Savings Plan & 401K Plan with Employer Match
Responsibilities
- Ensure contact and follow-up procedures are followed per written guidelines for Internet leads, orphan customers, unsold showroom visits, phone-ups and lease renewals; recording data properly.
- Conduct long-term follow up (beyond 90 days) for internet leads, sales calls and floor-ups that are not being attended to by BDC reps or brand specialists.
- Complete sales technique, lead management software & vehicle product knowledge training.
- Meet objectives for appointment setting and vehicle deliveries.
- Maximize lead management capability by integrating creativity with manufacturer sales programs, offering alternative choices and following up to all extents necessary.
- Assign and ensure timely & accurate responses for all internet leads, text leads, etc.
- Answer all sales calls ensuring accurate recording of activity in CRM and enter complete and accurate customer information and interaction notes into CRM.
- Assist business development manager and business development center team leader in evaluating 3rd party lead providers in order to make recommendations as necessary.
Qualifications
- Proven successful track record in a Digital Brand Specialist (BDC) role
- High School Diploma.
- 1-2 years’ experience in a customer service orientated environment preferred
- Possesses effective communication skills: oral, written, listening.
- Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.
Related keywords: sales
Job Type: Full-time
Pay: $40,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
Experience:
- Customer service: 1 year (Preferred)
Work Location:
Paid Training:
Management:
Company's website:
- https://careers-hoffman.icims.com/jobs/intro
Company's Facebook page:
- https://www.facebook.com/hoffmanautogroup
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
Work Remotely: