Internal Auditor – Madison, WI
(Quality Assurance and Contract Compliance Program for the Wisconsin MMIS Contract)
Performs quality assurance activities for small software development projects and tasks within the same and/or different accounts.
Job Description
Looking for a highly motivated, hardworking and enthusiastic individual to conduct internal audits of the Quality Assurance and Contract Compliance Program for the Wisconsin MMIS Contract. Quality Assurance is the optimization of a company’s performance through continuous process improvement:
- It aligns to the organizational strategy, driven by the needs of Customers & Teams
- It promotes business effectiveness and efficiency
- It is an end to end view using tools and methodologies
This position will assist with completing highly visible audits with significant business impact. He/she employs excellent audit techniques, including proper scoping, testing, report writing and stakeholder management.
Key Responsibilities:
- Performs audit and assessment of business quality systems, policies and practices to ensure compliance with internal, industry, and client quality standards and requirements for a portion of a customer segment or business area.
- Executes audit plan using standard audit processes and phases to validate quality requirements; enters and tracks audit results in the appropriate tool.
- Reviews audit and assessment results to identify trends and issues, perform root-cause analysis, develop recommendations for resolution and track effectiveness of remedies.
- Communicates reports and results to audit leader; proposes changes to business processes and policies to improve quality and minimize risk of failures.
- Investigates and identifies root causes of process performance drivers.
- Provides the appropriate level of mentoring to create ‘buy in’ from key stakeholders.
- Acts as a change agent to ensure that Quality Assurance methodologies are being supported and sustained within the organization.
- Develop detailed work plans, estimates, and status reports.
- Serve as an internal consultant, counseling the businesses regarding implementation of quality improvement strategies, measurement, and training.
- Leads or participates in large, cross-division functional teams or projects that affect the organization’s long-term goals and objectives.
- Provides mentoring and guidance to increase internal skill levels.
- Conducts other duties as assigned.
Education and Experience:
- At least 2 years of experience in an audit, quality assurance or process improvement role
- Bachelor’s degree or equivalent experience
- Audit, Lean Six Sigma certifications or other training preferred
- Healthcare or insurance industry experience is preferred.
Knowledge and Skills:
- Experience with various process improvement disciplines and relevant tools/techniques
- Strong focus on customer service
- Ability to achieve innovative solutions.
- Ability to exercise independent judgment in deploying appropriate criteria, methods and techniques required to achieve measurable objectives
- Demonstrated analytical ability
- Excellent project management and organizational skills
- Excellent verbal and written communication skills
- Proven ability to influence cross-functionally
- Ability to manage timelines and balance multiple deadlines
Job Type: Full-time
Pay: From $1.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Madison, WI 53714: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- Auditing: 2 years (Required)
Work Location:
Work Remotely:
- Temporarily due to COVID-19