Job description
- Answer Multi-lined switchboards
- Intake of personal injury applications and corresponding documents
- Manage funding application intake, processes, procedures, and workflow, including some maintenance of contract management system
- Assisting with collection and review of any and all personal injury documents submitted for funding
- Basic Microsoft Word and Excel skills for documentation, data entry, file sharing, etc.
- Basic knowledge of paralegal duties a plus!
- Making daily outbound calls to client and attorney’s regarding application status and assisting with funding needs
- Update company database on an as-needed basis with client and attorney filing information
- Assist our call center representatives with client-related inquiries & follow up calls
- Support marketing representatives with follow up calls and no-doc cases, gathering information verbally from attorneys and paralegals
- Collaborate with our Sales department to ensure a perfect/high-touch hand-off and an ongoing open dialogue
Qualifications:
- Ability to prioritize tasks and manage multiple priorities while maintaining exceptional attention to detail
- Ability to work independently as well as on a team
- Previous exposure to legal documents, concepts, workflows, and responsibilities of lawyers
- Superior organizational skills and attention to detail
- Exceptional time management skills
- Ability to work both independently and collaboratively within a team
- Strong, clear, and concise verbal and written communication skills
- You know how to preemptively and retroactively deal with client emotions
Requirements:
1-year legal experience
2-years customer service experience
Bilingual (English/Spanish)
Job Type: Full-time
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Microsoft Office: 1 year (Preferred)
- Paralegal: 1 year (Preferred)
Language:
Typical start time:
Typical end time:
This Company Describes Its Culture as:
- Detail-oriented -- quality and precision-focused
- Team-oriented -- cooperative and collaborative
This Job Is:
- A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
- A good job for someone just entering the workforce or returning to the workforce with limited experience and education
- A job for which all ages, including older job seekers, are encouraged to apply
- Open to applicants who do not have a college diploma
Work Remotely:
- Temporarily due to COVID-19
COVID-19 Precaution(s):
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place