Insurance Agent Support/Customer Services Details

Insurance Agent Support/Customer Services

Priviately-Held - Denver, CO

Employment Type : Full-Time

Flexible schedule, ability to work from home, after training - hybrid role. Established Insurance Practice, in business 20 plus years. Learn from a very successful Owner/Agent.

Job Title: Custome Services Representative
Setting: Professional Office/ and work from home

Primary Job Duties & Responsibilities

• Responds to customers/agents' requests for quotes or changes to existing policies.

• Assist customers with simple intent calls.

• Agency portal website expert to provide proactive agency and customer support.
• Ensures current and complete documentation of account notes.

• Other duties as assigned.

Minimum Qualifications

· High school diploma or GED.

Education, Work Experience, & Knowledge

· Some colleges preferred.

· Prior insurance and/or call center experience a plus.

.Previous customer service experience required.

Job Specific Technical Skills & Competencies

· Computer knowledge:

· Solid math and analytical skills.

· Strong keyboard skills and system navigation experience.

· Customer service:

· Must be able to meet quality and customer experience expectations.

· Ability to diffuse and assist irate callers.

Job Type: Full-time

Pay: $18.00 - $26.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)
• Insurance Office: 2 years (Preferred)
• Office: 2 years (Preferred)
• computer: 2 years (Preferred)
• * Solid math and analytical skills: 2 years (Preferred)
• Prior insurance: 1 year (Preferred)
• * Strong keyboard skills and system navigation: 2 years (Preferred)

Work Location:

• One location

Work Remotely:

• No