Instructional & Curriculum Designer-Asst Vice President-TAMPA
Citi - Tampa, FL
Employment Type : Full-Time
- Produce high-quality technical and training documentation for global internal clients on the applications supported by Global Strategic Operations. Training material/documentation types include Online Help, User Guides, Quick Reference Guides, animated Videos, FAQs, Conceptual Overviews.
- Create training plans for BAU and project activities, working with management to identify and prioritize training activities.
- Create Computer Based Training (CBT) / eLearning material and PowerPoint presentations.
- Liaise with technical SMEs to ensure new technical information is understood and accurate.
- Provide training to internal support groups as required using the appropriate medium.
- Provide demos and live training sessions to end users, support groups and senior management.
- Provide pre-recorded sessions as an alternative to live training.
- Maintain training via a learning management system by setting up new courses/classes as required and providing statistics on training completed.
- Focus on the design and delivery of training, instruction and information, ensuring these are audience focused.
- Plan and administer training sessions using the internal Learning Management System.
- Review the documentation in line with the software to ensure they are consistent with each other.
- Maintain configuration and versioning of the documents, ensuring the latest version is available.
- Plan, host, record and edit Zoom-based webinars.
- Develop and execute performance and customer service survey on GSO applications and services.
- Assist with maintenance and creation of SharePoint sites & the CRS University website, both the central repository for hosting of training material.
- Ensure all marketing materials, websites, whitepapers, etc. are consistent with the established GSO brand and follow Citi policies and guidelines.
Knowledge / Experience:
- Excellent knowledge of Adobe Captivate or Storyline 360
- Excellent knowledge of MS Office applications, in particular, MS PowerPoint, Word and Excel.
- Excellent knowledge in Microsoft SharePoint.
- Excellent knowledge of Adobe InDesign.
- Advanced knowledge of Adobe Illustrator, Photoshop and Premiere Pro.
- Experience in SumTotal LMS a plus.
- Experience in Brainshark a plus.
- Experience working with Microsoft Office365 and OneDrive a plus
- Basic HTML skills.
- Excellent knowledge of converting text to PDF files.
- Good knowledge of MS Visio or other graphics software used to produce conceptual illustrations, workflows, and to illustrate screenshots.
- Knowledge of tools to create Computer-Based Training (CBT) applications.
- Experienced in creation of Help files, User/ Administrator/ Configuration guides.
Skills:
- Excellent writing skills (reader analysis; document organization; spelling, grammar, punctuation, clarity, word choice and usage; graphics).
- Ability to speak clearly and concisely to convey relevant information.
- Creative ways to present ideas using graphics, pictures and animations in CBTs / presentations.
- Ability to create quality documents and meet the appropriate deadlines.
- Ability to quickly grasp business and technical concepts.
- Ability to write for a wide range of audiences, with different levels of experience and understanding.
- Proactive and skilled at extracting information from product experts.
- Capable of working on multiple projects at the same time.
- Highly self-motivated with proven ability to define, set expectations and lead multiple concurrent projects, in an extremely fast paced changing environment.
- Collaborative and flexible "team player" orientation with a strong cultural awareness.
Competencies:
- Ability to work flexibly in a highly dynamic, demanding and fast-paced environment.
- Ability to work independently and unsupervised, but with willingness to communicate with peers.
- Ability handle short-term deadlines & conflicting priorities.
- Excellent organizational, communication, listening, negotiation and influencing skills.
- Commitment to quality & attention to detail.
Qualifications:
- Bachelor's degree, English, Technical Writing (or equivalent professional and/or academic training).
- Minimum 3 years' technical writing experience in a software environment.
- Bilingual skills considered as a plus.
- Graphic design experience a plus.
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Job Family Group:
Corporate Services-
Job Family:
General Services-
Time Type:
-
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