Employment Type : Full-Time
POSITION PURPOSE: The Inside Sales Representative is responsible for providing administrative support to the Sales team, to include managing the day-to-day calls and customer walk-ins, partnering with the Sales team on status of equipment and answering incoming customer inquiries. Develops ongoing, profitable relationships with customers ensuring customer retention and satisfaction. Ensures all Sitepro standards are adhered to and executed consistent with company direction. PRINCIPAL RESPONSIBILITIES AND DUTIES: 1. Manage inbound calls and walk-in customers for any equipment rentals, sales and parts opportunities ensuring maximum customer satisfaction 2. Communicate with internal / external customers, vendors and suppliers to include equipment and parts rentals, order placement, equipment status, shipment arrangements, etc. 3. Build and maintain customer relationships to improve profitability and maximize customer retention 4. Prepare rental quotes and invoices with accuracy and efficiency 5. Assist in customer resolution for issues related to invoices, credit and past due receivables 6. Coordinate daily equipment pick-ups and returns ensuring customer expectations are met 7. Effectively communicate with internal / external customers on equipment specs, to include operation, maintenance and availability 8. Partner with Outside Sales Representatives to provide service to new and existing customers including equipment needs, quotes, order fulfillment, etc. 9. Source, receive, process, stock, sell and maintain parts and rental inventory 10. Enhance professional delivery by continuously increasing product and industry knowledge and interpersonal skills 11. Build and maintain ongoing awareness of new products and services 12. Perform other related duties as assigned Basic Knowledge & Competencies: · Excellent customer service, communication and multi-tasking skills · Accuracy in data entry and keen attention to detail · Knowledge of all systems, procedures, equipment, operations and reports that apply to the sales process · Exceptional organizational skills · Proficient in MS Office Suite (Outlook, Word, Excel and PowerPoint) Previous Experience/Education: · High school diploma required; Bachelor’s degree preferred · Prior experience in a call center environment preferred · Prior experience in equipment rental or service preferred PHYSICAL REQUIREMENTS · Working conditions are normal for an office environment · Frequent use of hands to manipulate the keyboard, telephone, files and other equipment · Standing, walking, lifting, twisting and bending on a frequent basis · Ability to lift up to 40 pounds Job Type: Full-time Pay: $18.00 - $24.00 per hour Benefits: Schedule: Education: Work Location: One location