Inside Sales: Competitive Pay with Monthly Bonus and $1500 Signing Bonus
Johnstone Supply, Balsan Group is an HVACR Distributor in Pennsylvania, Maryland, Massachusetts, and Maine with the aim to grow. We are a family-owned and fast-growing company, ready to reward those who have the expertise in the industry and who have the energy for growth in their career. We are all about working as a Team, providing skills, training and tools for our team-members to grow in their careers. We are a forward-thinking, sales-driven company who aim to offer the highest level of service to our customers.
We re looking for a high-energy, knowledgeable Counter Sales Rep to grow sales in a competitive HVACR market of contractor businesses and industrial accounts. Candidates must have attention to detail, a high level of problem solving skills, strong communication skills, work well as a team, and be able to work well under pressure. Needs to be proficient with computers and different software and know how to navigate the internet to find products for customers.
Benefits:
- Competitive pay with a monthly Bonus structure, plus $1500 Signing Bonus
- Competitive Medical, Dental and Vision insurance offered
- 401K match after a year of employment
- On-going classroom and web-based training provided
- Paid Time Off
- Excellent working hours
Job duties:
- Generate new and repeat sales by providing product and technical information in a timely manner
- Determine customer requirements and expectations in order to recommend specific products and solutions
- Recommend alternate products based on cost, availability or specifications
- Present price, credit and terms in accordance with standard procedures and customers profitability profiles
- Accurately process customer transactions such as orders, quotes or returns
- Provide accurate information regarding availability of in-stock items
- Communicate effectively with vendors, corporate, distribution centers, and other branches to obtain accurate information relating to shipment dates and expected date of delivery
- Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
- Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
- Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
- Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
- Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint
- Remain current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and trade shows, or reading trade journals
- Manage time effectively, meet personal goals and work effectively with other members of the distribution team
- Communicate to the purchasing department unexpected increases or decreases in demand for products
- Assist in scheduled physical inventory counts
- Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software
- Follow company policies and procedures
- Present a professional image at all times to customers and vendors
- Perform other duties as assigned.
Experience and Skills:
- High school diploma or GED required.
- Minimum 2 years experience in a customer service position. Demonstrated understanding and application of effective sales strategies and techniques.
- Ability to maintain a positive and friendly demeanor.
- Excellent communication skills, verbal and written.
- Skill in using critical thought to identify the strengths and weaknesses of alternative solutions.
- Proficiency with computers and different software required as well as knowledge on how to navigate the internet to find products for customers.
- Prior experience in the HVACR industry preferred.
- Eclipse knowledge preferred.
- College education preferred.