Overview
Does this sound like you?
The Inside Sales Professional is purpose-driven, a relationship builder, and a great listener. You thrive when working as part of team that’s passionate about their work. You’re motivated by the potential to earn a great living while also making a difference for others. You want to join a company that believes in developing and investing in its team members (average tenure on our inside sales team is seven years).
If you’d like to help Sleep Number build life-long customer relationships by using our proven sales process to identify and solve customers’ sleep concerns, we’d like to hear from you.
Primary Responsibilities
- Answer incoming calls from customers interested in purchasing a range of Sleep Number products (no cold calling).
- Position yourself as a Sleep Number expert through a consultative, solutions-based sales approach
- Guide customers through their purchase using our proprietary Selling By Numbers sales process
- Effectively explain features and benefits of Sleep Number products and promotional details
- Accurately capture and record customer contact information to drive future sales opportunities
- Manage leads through effective, proactive phone and email communication as customers progress through the buying cycle
- Collaborate with the team to promote continuous improvement in process and sales approach
- Consistently exceed sales goals and key metrics
Position Requirements
- Two or more years of consumer sales experience required
- High school diploma or GED required; advanced education preferred
- Demonstrated problem solving and interpersonal communication skills; ability to engage customer to identify solutions
- Dynamic and engaging communication skills, both written and verbal; must be able to understand written English as well as demonstrate proficient online writing/typing skills
- Demonstrated ability to respond appropriately and professionally to customers, team members and other departments
- Capability to efficiently organize, plan, schedule and execute sales activities
- Intermediate computer skills required (data entry, email, Excel, customer relationship management software)
- Ability to work in a competitive team environment and develop positive relationships with team members.
- Must be able to work a varied schedule, including evenings and weekends.
- This position is open to a remote worker.