Employment Type : Full-Time
Primary Location: 3010 West Agua Fria Freeway, Phoenix, AZ, USA Division: Cox Communications Job Level: Individual Contributor Travel: No Schedule: Full-time Shift: Day Job Requisition Number: 220497 VACCINE POLICY: WHERE PERMITTED BY APPLICABLE LAW, YOU MUST BE FULLY VACCINATED AGAINST COVID-19 TO BE CONSIDERED FOR THIS U.S.-BASED JOB (REASONABLE ACCOMMODATIONS FOR MEDICAL AND RELIGIOUS OBJECTIONS WILL BE CONSIDERED). Real relationships are sincere, authentic, and built on trust. These are the kinds of connections that move business forward. Imagine being the person who helps bring these relationships to life. If you are looking for an opportunity to take your career to the next level, its time to learn more about Cox Business. We are a leading provider of technology solutions with great sales teams across the US and were looking for people like you! Who You Are Youre known for your ambition and grit- you have a strong desire to achieve. Your work ethic impresses customers and colleagues alike. Youre quick on your feet with ideas and solutions, fueled by a tenacious entrepreneurial spirit. Youve got a proven track record in sales and are ready to run your next race with a company that puts real relationships first. What Youll Do - Position Summary The Cox Business Inside Relationship Representative retains valuable small to medium business customers for Cox Business by minimizing controllable churn and capturing upselling opportunities. In this role, youll respond to calls from existing customers and prevent them from disconnecting services. The IRR engages in "save" activities on requests for disconnection by resolving problems or offering incentives, credit, and other offers. The IRR leverages a deep understanding of Coxs catalog of business solutions to uncover or create customer needs to resell them on their existing or additional products. Additionally, the IRR sells non-complex bundled telephony, data, wireless, and video products and features as an up-sell to current customers. Youll also tackle these to-dos - Functional Accountabilities: Whats In It For You? At Cox Business, we reward your hard work with meaningful benefits. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum Skills, Experience, & Education Preferred Qualifications About Cox Communications Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. About Cox We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
As a Cox Business Inside Relationship Representative, youll provide business owners the tools and technology to connect with their customers, helping them manage and grow their business. If youre feeling connected to this kind of opportunity, then read on.
Qualifications:
Join the Cox family of businesses and make your mark today!
Who We Are