In-Home Design Specialist
Employment Type : Full-Time
Overview: The In-Home Design Specialist is an expert in custom space design with a vast knowledge of all storage and organization solutions and products sold at The Container Store. The In-Home Design Specialist manages the customer relationship development for The Container Store’s in-home, virtual and in-store customers. This position manages projects from inquiry through installation to provide a seamless customer experience and achieve sales and other goals. The In-Home Design Specialist works with customers in their homes by appointment, virtually by appointment, as well as with in-store customers when scheduled in the store.
What We Stand For Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business. Responsibilities: - Manages and maintains multiple, simultaneous customer projects through all phases with a high level of accuracy, timeliness and follow-up with consistent and concise communication to customers and others
- Designs and sells complete, functional and aesthetically appealing solutions
- Develops clientele through networking and referrals, as well as leads generated within the store.
- Plans and executes strategies for closing sales and meeting goals
- Collaborates and communicates with the customer to design and present projects and customized plans in a clear and professional manner
- Closes sales efficiently, builds repeat and referral business
- Collaborates, partners and maintains consistent communication with Store Leadership, Store Employees and corporate partners to seamlessly complete projects from inquiry to installation to achieve personal sales goals and other goals
- As a brand ambassador, enthusiastically drives, motivates and supports all company initiatives by modeling and coaching professional and productive behaviors with store employees to achieve store and other goals
- Remains current with The Container Store training, selling, product knowledge, promotions, processes and philosophies when interacting with customers, CSD, store employees and Installation
- Proficiently and consistently uses company tools and email
- Adheres to The Container Store training, sales and follow-up best practices, processes and philosophies in all interactions
- Actively leads and participates in the maintenance of the custom closets showroom
- Provides consistent feedback and observations to Store Leadership, Custom Closets Market Manager, Area Director and Regional Director on sales, service and process areas of opportunity and celebration
The Benefits of Working Here Our benefits exemplify our commitment to ensuring employees and their families are well taken care of, safe and secure. Some of our benefits include: - Competitive Pay
- Medical/Dental/Vision Plans
- Discount: 50% on Elfa, 40% on Merchandise and Gift Cards, 25% on Avera and Laren
- Paid Time Off plus Holidays
- 401(k) plan & Company Match
- Employee First Fund: providing grants to employees experiencing unforeseen emergencies
Qualifications: - College degree preferred
- 2-5 years outside sales experience preferred
- Successful track record in commission-based sales
- Knowledge and passion for following trends in the Custom Closet industry
- Reliable transportation for travel to customers’ homes for scheduled appointments
- Must have valid automobile insurance, pass appropriate state car inspection and sign vehicle inspection form
- Must meet safety regulations including passing a Motor Vehicle Records report and a criminal background check
- Strong computer skills: proficiency in Outlook, Word and knowledge of Excel
- Understands retail is an ever-changing industry and requires flexibility in scheduling
- Must be at least 18 years of age
The Container Store promotes a smoke-free, drug-free environment. We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act Stores Physical Requirements State Specific Notices