Implementation and Operations Engineer Details

Implementation and Operations Engineer

Proximie - Boston, MA

Employment Type : Full-Time

We are looking for a passionate engineer who is looking to build their knowledge in MedTech. Within typical business hours, the operations engineer will be trained to co-support multiple sites in and around their region. This involves building/bug fixing PCs, network troubleshooting, meeting, and demonstrating the Product to clients.

The candidate will report to the VP of Operations.

Requirements

Responsibilities

• Assist healthcare system customers scattered across the U.S.
• Lead the implementation and initial configuration process for new deployments
• Consult with hospitals to modify firewalls/routers and to diagnose networking problems
• Ensure Adequate high-quality video call functionality and conduct on-site debugging when faults are detected.
• Educate physicians and hospital personnel on computer use, typical troubleshooting situations, and procedures using the Proximie system

• Contribute to the delivery of implementations

• Offer Technical Support in and around the designated location
• Debugging hardware builds and construction

• Documentation and distribution of products/hardware and keeping it up to date
• Product administration such as user account creation
• Ability to work in a team or work on their own
• Frequent travel within the US to hospital sites for the implementation and instruction of prospective hospital and medical device customers
• Ability to visit site locations and ship kit to site
• Execute on strategic operation initiatives for the company

Required Skills

• Fluent English speaking with reading and writing ability
• BSc Computer Science, Mathematics, Engineering (Computer, Electrical, Mechanical, or Biomedical) or similar
• Experience in IT troubleshooting and network protocols
• Experience in hardware troubleshooting, building, tracking
• Experience in software troubleshooting, remote access, permissions
• Experience in media hardware and software such as Webcams,
  Media encoders, Bluetooth headsets, etc

• Experience in a fast-paced start-up company

• Experience in stock/vendor management
• Collaborate with engineering and product teams to identify opportunities
  for process improvements, recommend system modifications, and develop
  policies for data governance.
• Experience in Microsoft Office Products
• Evidence of no criminal record e.g. UK DBS Cleared

Desired Skills

• Awareness of process and compliance certifications such as ITIL, ISO 27001, HIPAA, GDPR, etc
• Experience supporting medical systems
• Experience working in cross-functional and geographically dispersed teams
• Experience working with macOS and Windows OS
• Knowledge and understanding of Dynamics CRM software
• Can speak a second language fluently such as Spanish, German, Mandarin, etc· ·
• Location
• Flexible within the United States, Preferably Near Location Near Major Airline Hub
• Estimated Traveling within the United States (30%-60%)