Employment Type : Full-Time
The Impact Manager must be willing to learn, promote, and model the organizational culture of City Year as well as be skilled in leadership/management, and diligently coach AmeriCorps members. This individual is responsible for leading, managing, and coaching a team of 8-12 AmeriCorps members through a full-time school-based service program with goals of keeping students on track to graduate, establishing positive relationships with school partners, and providing a leadership development experience for AmeriCorps members. The Impact Manager support AmeriCorps members through a ten-month journey of learning, reflection and service to build the AmeriCorps members’ civic capacity and civic identity. Impact Managers report to the Impact Director and meet regularly with peers and department leadership to share promising practices, challenges and resources. Job Description Responsibilities Service Delivery: • Lead, manage, and coach a team of AmeriCorps members to implement City Years’ service model, which balances the delivery of the whole-school support and small group and one-on-one for at-risk students at assigned Tulsa school. • Identify and enroll students for targeted focus support in attendance, behavior, English Language Arts, math, and afterschool. • Monitor and analyze student-level data to identify trends and improve whole-school and small group support, ensuring student program completion and improvement in targeted area. • Share promising practices related to service delivery with Impact Manager primary team. Service Partner Management: • Build and cultivate a strong partnership with faculty, staff, and community at assigned Tulsa school. • Work with school and City Year Tulsa leadership members to secure, plan, and lead quarterly meetings and subsequent follow-ups throughout the year to integrate City Year as a partner and establish structured time to communicate shared goals and review progress toward goals. • Key quarterly meetings include start-of-year goals meeting to establish partnership parameters, City Year orientation and onboarding training with teachers, mid-year progress meeting, and end-of-year debrief meeting to review partnership successes, challenges, and improvement areas for the upcoming year. • Use student data strategically to gain school support for AmeriCorps member service delivery initiatives. • Coach AmeriCorps members on developing productive partnerships with school faculty, staff, and community. • Meet or exceed service partner satisfaction goals as indicated by mid and end-of-year service partner surveys. • Access and leverage community resources in support of City Year Tulsa. AmeriCorps Member Program Delivery: • Inspire the team to embrace a culture of power and idealism using City Year leadership tools, team building exercises, rituals, and best practices • Lead, manage, and coach AmeriCorps member team throughout their leadership development experience. • Ensure ongoing AmeriCorps member participation in and application of City Year’s learning and development curriculum. • Use City Year’s Performance Management tools to set performance expectations, identify strengths, and development opportunities, and partner with each AmeriCorps member on a development plan to maximize leadership potential. • Identify and seek resources to address learning gaps needed to deliver effective service. • Meet weekly with Team Leader to review status of team’s service delivery, service partner management, and overall leadership development experience. • Meet with each AmeriCorps member bi-weekly to review individual performance and development progress. • Conduct mid-year and end-of-year performance reviews with each AmeriCorps member. To learn more, read City Year Boston’s blog post, “What Does a Program Manager Do, Exactly?” Participate in Organizational Initiatives: • Devote up to ten regular working days a year to AmeriCorps member recruitment interviews. • Assist as needed with Opening Day, MLK Day, Annual Gala, Global Youth Service Day, and other site-wide designated events. • Attend overnight events including Summer Academy (a conference for all City Year staff held in Boston for one week in the summer), and other local and national events. Qualifications • Bachelor’s degree or adequate years of relevant experience. • Experience coaching young people and working with diverse populations. • One plus year(s) experience working in a school setting preferred. • Previous experience working in teams or leading teams to achieve common goals. • Previous experience building successful partnerships to achieve mutually beneficial outcomes. • Strong written and oral communication skills; demonstrated active listening skills. • Strong problem solving, time, and project management skills; ability to prioritize projects and tasks, assess, and deploy resources. • Must have access to reliable transportation. • Willingness to take on new challenges, pursue self-development and self-directed learning. • Passion for working with urban youth and developing young leaders, strong connection to the values of Idealism, Integrity, Perseverance, Inclusiveness, Empathy, and Flexibility and passion for National Service, Education Reform and City Year’s Mission. Work Shift Benefits Full time employees will be eligible for all benefits including vacation and sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental and vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document. For more information, click here . Employment at City Year is at-will. City Year does not sponsor work authorization visas. City Year’s core values include advancing diversity, social justice for all, and inclusive environments where everyone can thrive. We aspire to become an antiracist organization, to support the holistic growth and development of our AmeriCorps members, and to promote educational equity for all students. We work each day, in partnership with schools and communities, to ensure that people of all identities feel welcome, valued, empowered and engaged. As an equal opportunity employer, City Year is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law. City Year encourages people from underrepresented backgrounds to apply, particularly Black, Indigenous, and People of Color (BIPOC); those who are first in their family to attend college; adults without a college degree; LGBTQIA+ community; and people from low-income backgrounds.