Ice Rink Attendant Details

Ice Rink Attendant

Breck Blades, LLC - Breckenridge, CO

Employment Type : Full-Time

SUMMARY: This position provides front line customer services to ice rink guests and is responsible for ice rink tasks such as charging guests for skate rentals, responding to phone inquiries, assisting with guest requests, maintaining ice quality and upholding ice rink standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Including but not limited to:

• Greet and fit guests with ice skating equipment.
• Collect payment for rental ice skating equipment.
• Assist with all inquiries pertaining to the ice rink and resort located within.
• Answer telephone and answer any and all inquiries.
• Verify accuracy of guest receipts and make necessary corrections. Interact with resort staff as needed.
• Insert all tasks for housekeeping and maintenance into company software program and assist housekeeping and maintenance in understanding notes regarding issues.
• Maintain and manage various projects. Be proactive in the design and implementation of systems to complete the projects.
• Submit monthly measurable results.
• Enforce ice rink policies, as needed, following ice rink protocol.
• Take inventory on ice rink equipment as needed. Clean and maintain ice rink property such as skates, ice cleats, skater aids and back office.
• Uphold Hospitality Standards, Company Culture, Department Core Standards and observe Company policies and procedures.
• Be the “End of the Line” and resolve every situation inherited, not passing it along, whenever possible.
• Follow up on any situation that is not fully resolved at the time of the initial request always giving consideration to what the guest or owner deems appropriate.
• Strive to close the loop (alleviate or eliminate issues) on any situations that cannot be fully resolved.
• Respond promptly to all email and voicemail correspondence.
• Maintain a positive working relationship with all contacts, always being helpful and courteous.
• Wear proper uniform and name badge and adhere to Company appearance standards at all times.
• Attend and participate in company-wide training sessions and department staff meetings.

MARGINAL DUTIES: Functions that are not considered essential to the job:

• Operate utility task vehicle (UTV), ice resurfacer, ice edger, skate sharpener and/or snow blower safely and as needed.
• Perform other duties as assigned.
• Follow Company guidelines for environmental sustainability practices (recycling, composting and conserving resources) and participate in the Company’s sustainability initiatives.

QUALIFICATIONS: To perform this job successfully this position must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

COMPETENCIES / SKILLS / ATTRIBUTES: To perform the job successfully an individual should possess the following competencies, skills and attributes: * Maintain expert knowledge and understanding of all computer programs and product knowledge applicable to the position* Provide exceptional customer service and anticipate needs * Be empowered to make GRAND experiences * Pay attention to detail and demonstrate accuracy and thoroughness * Stay informed on the company, home Ice Rink, ski resort and town developments and communicate to others when necessary * Strive to build knowledge and skills, sharing expertise with others * Remain calm and empathetic in situations that can be challenging * Give and receive feedback and ask for clarification when necessary * Support the team’s effort to succeed by giving and welcoming feedback, building morale and contributing a positive team spirit * Treat people with respect and consideration * Approach others in a tactful manner * Take initiative and perform tasks without being asked * Use equipment and materials properly * Observe safety procedures and report potentially unsafe conditions.

EDUCATION / EXPERIENCE: High school diploma or general education degree (GED); one to three months related experience and/or training, or equivalent combination of education and experience.

COMPUTER EXPERIENCE: Ability to type by touch, operate a personal computer and accurately record time worked, in the correct department, using the Company time keeping system. Can operate office machines (copier, fax, scanner, phone, and calculator) and has good understanding of MS Office skills (outlook, word, excel, PowerPoint) with minimum one-year use of these programs. Is very familiar with the internet and can navigate the internet.

LANGUAGE ABILITY: Ability to speak, read, write and interpret in English. Ability to read and interpret business correspondence, instructions, memos, procedures, routine reports, rules and schedules. Ability to write business correspondence and notes in the system. Ability to effectively present information and respond to questions from guests, owners, other employees of the organization, managers, outside vendors and the general public.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to calculate commissions, discounts, interest, percentages and rates.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Perform repetitive motions of the arms (elbows, wrists, hands and fingers) over 2/3 of the time.
• Sit, stoop, kneel, crouch, crawl, climb, twist or balance between 1/3 and 2/3 of the time.
• Push or pull using upper extremities to exert force to draw, haul or tug objects in a sustained motion under 1/3 of the time.
• Lift between 10 and 25 pounds between 1/3 and 2/3 of the time.
• Lift between 50 and 100 pounds under 1/3 of the time.
• Walk over 2/3 of the time.

WORK ENVIRONMENT: The environmental conditions the employee will have exposure to:

• Pets and pet dander in and around the pet friendly resort.
• Exposure to outdoor weather conditions: sun, ice, snow, wind, dust, humidity over 2/3 of the time.
• Exposure to extreme cold, below 32 degrees under 1/3 of the time.
• Exposure to moving mechanical parts between 1/3 and 2/3 of the time.
• Loud noises.