Hybrid Onsite/Remote IT Support Details

Hybrid Onsite/Remote IT Support

Miles Technologies - Little Rock, AR

Employment Type : Full-Time

Company Description

Our Motto: You Request. We Respond. It Gets Done!®

We can’t take credit for coming up with that motto ourselves. Many years ago, one of our customers used those exact words to describe what it was like working with us. It wasn’t the last time we heard that sentiment from our customers, so naturally, it became the core representation of our company.

We work every day to uphold that value and deliver that experience to our customers.

We passionately believe technology, when used decisively and with care, will turn your ideas and visions into tangible solutions that will help you grow your business and run it more efficiently.

We’re also 100% fiercely dedicated to providing customers with professional, high-level service for a true return on investment.

Our Mission:

To provide highly customized, groundbreaking technology solutions that further our customers' business goals and objectives. To be elemental in the "Idea Cycle" – from Vision, to Design, to Development, to Implementation. To be responsive. To "Get It Done." To experience continued growth and profitability while providing rewarding and forward thinking careers.

This position entails performing remote support work and onsite work at customer locations in your surrounding areas. The breakdown of onsite vs remote work will adjust and could be 50% onsite to customers and 50% from home.

ABOUT THE IT SUPPORT TEAM

Our support team is broken down into two main groups. The first tier is our first responders, tasked with receiving all support requests and promptly handling them. At times, the requests received are too complicated for the first responders and require more technical troubleshooting. When this occurs, the tasks are handed off to our reinforcements group.

The Support Specialist and IT Consultant role are members of the reinforcements group and spends 70% of the day working on the most complex support issues and 30% of the day mentoring the technical team members from the first tier.

Common issues that you will work on include server, network, virtualization, and storage troubleshooting. You will work on problems that may be intermittent and difficult to resolve.

THIS ROLE IS FOR YOU IF:

• You want to work for a company that listens to its staff and continues to work toward being a Great Place To Work
• You want to work somewhere fun with helpful co-workers and accessible leaders and managers.
• You love Helping People Accomplish More through supporting IT systems.
• You are comfortable and capable of troubleshooting and solving almost any complex issue that may affect a small to medium-sized business
• You’d rather spend most of your time on challenging issues rather than common day to day IT support requests
• You’d like to reduce the amount of time you spend being the initial handler of support requests. You no longer want to be on the front lines of support calls.
• You’d like to spend a part of your day mentoring others with less experience
• You’d like to be surrounded by team members that you can learn from and collaborate with
• You are interested in working in a company that encourages and helps you increase your skill-sets and continue your education through training and certification assistance
• You want to work in a role that consistently provides you with the ability to go home on time

REQUIRED:

• Excellent organizational skills

• Excellent communication skills and professionalism

• Strong passion for working with information technologies

• Ability to diagnose and fix complex hardware and software issues for desktops, servers, cloud services, and networks.

PREFERRED:

• 2 years experience providing IT services to businesses working for an MSP on a helpdesk or 5 years with a single organization (or the equivalent through self-study and individual projects)working on a help desk

Learn more & APPLY at www.milestechnologies.com/careers