HVAC Counter Sales/Service Associate (FT)
Employment Type : Full-Time
HVAC Counter Sales and Service Associate.
Rochester, MN, Operations.
Description: Johnstone Supply - The Bloomington Group is looking for an extraordinary individual to join our team in Rochester MN! If you have the HVAC experience and are looking to join a fun, hard-working, and winning team, please apply.
Benefits include: - Health, Dental, and voluntary vision.
- Paid Time Off.
- Paid Holidays.
- Basic Life and AD&D coverage.
- Short Term and Long Term Disability Coverage.
- 401K Enrollment.
Customer Service Results and Responsibilities: - Answers incoming telephone calls and greets customers who walk into the store. Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.
- Assists customers in making product selections by asking questions and actively listening to identify customer needs. Assists with the system or product troubleshooting and answering technical questions. Identifies alternate or substitute products to meet customer needs.
- Researches and sources products for customers using a variety of tools, including point-of-sale computer systems, catalogs, websites, JXI, and industry and store contacts.
- Enters sales orders into a point-of-sale computer system for invoicing or cash payments. Processes customer returns and warranties following company guidelines.
- Follows up promptly on all customer requests for information, quotes, alternative parts, and delivery dates. Proactively communicates with customers about any expected delays or issues with their orders.
- Develops good working relationships and rapport with customers. Greets regular customers by name.
- Maintains the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc.
- Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.
- Follows company pricing and credit guidelines.
- Contributes to branch sales growth and profitability by providing prompt, friendly, and professional service to Johnstone customers in-person and over the phone.
Requirements: Sales Results and Responsibilities: - Prepares and issues sales quotes following company guidelines. Follows up on quotes to secure sales.
- Educates customers/prospects regarding the variety of products available for sale and the benefits of shopping at Johnstone Supply.
- Increases customer satisfaction and store profitability by proactively recommending additional items a customer might need and promotions that might interest them.
- Uncovers and communicates sales lead information to outside sales staff and management.
- Promotes surplus, sale, discounted, and obsolete inventory to customers in order to maintain proper inventory levels. Communicates unexpected increases or decreases in product demand and inventory to purchasing or management.
General Results Responsibilities: - Maintains knowledge of new and existing products and inventory by participating in training, studying Johnstone and industry catalogs and websites, and seeking knowledge from experienced staff members and factory reps.
- Assists in receiving, shipping, and general warehouse duties.
- Is organized and orderly maintaining appropriate records.
- Completes all transactions and necessary paperwork accurately and in a timely manner.
- Johnstone Supply believes that each employee’s contribution should not be limited by the assigned responsibilities. Therefore, it is expected that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.
- The physical demands and work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to stand and walk on a hard surface for the majority of the workday. The employee is regularly required to reach with hands and arms, climb and balance; stoop, kneel, crouch, or crawl. The employee is frequently required to lift and carry and/or move up to 50 pounds and occasionally required to lift up to 70 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. The ability to speak and hear sufficiently to provide customer service is required.
Store Environment: Medium to a large store with shelves and bins, most work is performed with telephone, material handling equipment, computer, fax, printer, and in some cases an RF scanner.