Position: Human Resources Clerk
Department: Human Resources
Reports to: Employment Supervisor
FLSA Status: Non-Exempt, Full-Time Hourly
Minimum Qualifications
- One year related experience and/or training in an administrative office environment performing clerical duties
- Strong computer skills to include effective working knowledge of Microsoft Office products
- Superb written and oral communication skills, and the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Essential Functions
- Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of providing exceptional service at all times
- Maintain confidentiality of all department information
- Work closely with other HR team members to ensure a high level of accuracy and customer satisfaction
- Provide administrative support to the Human Resources department, and be willing to work outside a standard schedule and days to staff events and team member functions
- Accurately input transactional data into the HR information system while ensuring data integrity
- Collect and disseminate information regarding policies and procedures
- Assist in maintaining personnel files; conduct prescreening and exit interviews; order department supplies
- Understand and comply with applicable policies including attendance and appearance, and the Eye, Hi, Goodbye program
- Perform other related duties as may be assigned by supervisor
Core Competencies
Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state and local regulations
Maintain a neat, clean and well-groomed appearance (specific standards may apply departmentally based on uniform requirements). Where uniforms are required, they must be clean and pressed at the beginning of each shift
- Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details
- Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members
Ability to maintain a calm demeanor during stressful situations
Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs
- Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise
- Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority
- Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly
- Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others and recognizing their concerns and feelings to build and maintain long-term associations based on trust
- Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members
- Ability to operate various types of equipment used in your department, for example personal computers, printers, copy machines, facsimile machines, and telephone
Physical Demands and Work Environment
The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions.
While performing job duties the team member may be regularly required to sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The team member may occasionally be required to stand, or stand for prolonged periods, walk, climb or balance, and stoop, kneel, crouch, or crawl. The team member may occasionally lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The team member may be exposed to various foods and chemicals as well as latex. While performing job duties the team member is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The team member is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The noise level in the work environment varies from light to moderate, and there are fluctuations in lighting due to flashing lights from slot machines and band lighting.
At a minimum, the selected candidate will be required to pass a background check and drug-screening test, and obtain a gaming license.