Under general direction, performing a variety of functions including, but not limited to employment activities, customer service, administrative support, data entry, supply and file maintenance.
ESSENTIAL JOB FUNCTIONS:
1. Ability to greet customers, address baseline customer service questions regarding benefits and employment, answer a multi-line phone, and assist in related departmental services through direct response or redirection.
2. Ability to create and distribute confidential correspondence on a variety of subjects related to department service functions.
3. Ability to enter data into various web-based HRIS/Benefits/Payroll software creating and maintain employment and timekeeping records.
4. Ability to coordinate and track information relative to pre-employment and credit background checks, as well as drug, alcohol and physical test/exams.
5. Ability to create and maintain related pre-employment, employment, and benefit files.
OTHER JOB FUNCTIONS:
6. Ability to maintain supplies and materials necessary to create various documentation packets.6. Other duties as assigned. 7. Ability to coordinate language testing for employees. 8. Ability to create employee ID badges. 9. Ability to respond to requests for employment verification.
MINIMUM QUALIFICATIONS:
- Knowledge of basic principles of human resources management and information systems.
- Knowledge of various word processing, database and spreadsheet software programs.
- Skill in effectively communicating with other city employees and the public by oral and written means.
- Skill in using personal computer and variety of software programs to perform analysis.
- Skill in typing and data entry.
- Ability to work in a flexible sometimes ambiguous environment independently with little or no supervision.
- Ability to maintain files and necessary supplies as needed.
- Ability to receive detailed information through oral communication and make fine discriminations in sound.
- Ability to plan, control and direct operations involving the activities of others or processes with which others are involved.
- Ability to operate a variety of office equipment including, but not limited to, PC, telephone, calculator, fax, copier, etc.
- Ability to establish and maintain effective working relationships with staff, management and the general public.
- Ability to perform a variety of physical skills including but not limited to filing, seeing, sorting, writing and calculating.
Qualifying Education and Experience:
High School diploma and three (3) to five (5) years related experience or an equivalent combination of education and experience. Previous Human Resource experience preferred.