HR Generalist (Administration) - Location Flexible Details

HR Generalist (Administration) - Location Flexible

Year Up - Boston, MA

Employment Type : Full-Time

OVERVIEW:

The location for this position is flexible and open to candidates in any city where there is a Year Up site.

The HR Generalist will report to the Senior Director of Talent Administration and will support the efficiency and growth of Year Up by implementing and improving Talent Administration processes and systems in support of the entire organization, but with a focus on 1-2 regions. This person will support the overall work of the HR team by executing and delivering on a range of key responsibilities including human resources, benefits management, and communication with internal and external stakeholders.

To be successful in this role, you’ll be team-oriented, comfortable working independently, and adept at navigating a fast-paced environment where you’re asked to wear multiple hats at once. Customer service and communication skills will always be top of mind, as you’ll be working with both internal and external stakeholders on a regular basis. This is an ideal opportunity for someone who is interested in strengthening their operational and project management skills, as well as foundational HR knowledge.

In keeping with Year Up’s values, this role will provide direct service to students in accordance with the expectations for National staff (e.g. joint coaching, mentoring, tutoring, etc.).

• Manage and resolve a queue of HR Help service tickets in the help desk platform, adhering to the HR Help service philosophy (focused on excellent customer service and engagement), and meeting established Service Level Agreements; contribute to the success of the overall HR Help metrics and reputation with help desk actions and support
• Help identify common themes and trends within HR Help tickets and from communications with staff that indicate a need for clarity, training, or HR communications; then help build said training and communications content in partnership with the HR Manager and HR Communications Manager
• Document, update, and help improve processes for the Talent Administration and HR Business Partner functions
• Support accurate and comprehensive documentation, including the preparation of letters/memos, file audits, complete benefits document submissions, follow-up actions to obtain documentation needed, eI9 resolution, and more
• Handle employee records and information in a sensitive and secure manner; help uphold guidelines for access to confidential data and appropriately respond to requests re: personnel files
• Ensure employee onboarding and departure activities are completed in a timely and accurate manner; e.g. monitor new hire paperwork completion; submit new hire and departure tickets on behalf of managers; track temporary employee end dates; etc.
• Support the timely processing of employee changes via the HRIS by ensuring appropriate supporting documentation has been created/received, and submitted to support the change
• Partner with HRIS team within the IT Department to ensure employee changes and records are complete and accurate in all systems, that staff are engaging with simple, user-friendly interfaces for Talent Administration actions, and that reporting needs for Talent Administration and key stakeholder groups are satisfied
• Familiarize staff members with Talent Administration materials, information, and processes via HR Help tickets, info sessions, team resources, etc.
• Help train and provide support to key stakeholder groups on Talent Administration processes and guidelines
• Assist with the creation of basic forms and documents for the Talent Administration and HR Business Partner functions

• Support a small number of Talent Administration projects each quarter, serving as project manager and driving project to completion, as needed
• Support National HR priorities with project management and project support activities
• Suggest process improvements and propose projects that will support continuous improvement of team’s operating procedures and service to staff
• Communicate effectively with key project stakeholders and seek feedback on a regular basis to ensure HR partnership is evolving/improving at all times
• Oversee area(s) of Talent Administration, including completion of related duties and/or projects related to area(s) or assigned region(s)

• Provide timely and high-quality support to both internal and external requestors regarding Year Up’s benefits programs
• Help guide employees on how to properly select and submit benefits selections in ADP HRIS and vendor system; connecting employees to external resources, as appropriate
• Liaise with external benefits partners/vendors to connect employees to resources, to resolve escalated cases, and to help implement new vendor platforms or resources, as needed
• Help create and coordinate benefits resources for staff members, such as trainings, info sessions or FAQs
• Support the annual Open Enrollment process for benefit plans
• Ensure that all benefits plan materials are posted on the Year Up intranet and maintained in other relevant resources

• May have an opportunity to serve as a coach/mentor for a small number of current students from time to time
• Join and sometimes facilitate weekly group sessions with students
• Participate in staff meetings and trainings

• 2-3 years’ experience in the workforce
• 1-2 years’ experience in a Human Resources generalist capacity
• Proficient in Microsoft Office software suite
• Experience with HRIS database systems (such as ADP) preferred
• Discretion to handle confidential information
• Customer service mentality and can-do attitude
• Strong attention to detail and excellent organization skills
• Ability to take initiative and manage multiple projects at one time
• A passion for working with young adults, an unshakable belief in their potential and a strong commitment to the mission of Year Up
• Understanding of the Opportunity Divide and its drivers
• Commitment to diversity and inclusion

• Salary: Competitive and commensurate with relevant experience and skills.
• Benefits: Comprehensive healthcare options and dental coverage; 401(k) match for eligible participants.
• Vacation: Earn three weeks paid vacation in first year of employment; four weeks after initial year.
• Professional Development: Funds available to support staff in achieving career objectives ($2,500 per year)

ORGANIZATION DESCRIPTION:

Year Up is a national 501(c)3 workforce development organization committed to ensuring equitable access to economic opportunity, education, and justice for all young adults—no matter their background, income, or zip code. Employers face a growing need for talent while millions of talented young adults lack access to meaningful careers. These inequities only further perpetuate the opportunity gap that exists in our country—a gap that Year Up is determined and positioned to close through three interconnected strategies: providing targeted skills training and connections to livable-wage employment for students and alumni; empowering others to serve and support young adults, and changing systems that perpetuate the opportunity gap. Year Up’s intensive training program utilizes a high expectations, high support model where students learn in-demand technical and professional skills and apply them during a corporate internship. Year Up has directly served more than 3 5 ,000 young adults since its founding in 2000. Year Up 's nationwide presence includes Arizona, Bay Area, Charlotte, Chicago, Dallas/Fort Worth, Greater Atlanta, Greater Boston, Greater Philadelphia, Jacksonville, Los Angeles, the National Capital Region, New York City/Jersey City, Pittsburgh, Puget Sound, Rhode Island, South Florida, Tampa Bay, and Wilmington.

Voted one of the Best Nonprofits to Work For in the country by The NonProfit Times, Year Up is a rewarding and impactful place to work. Our staff is passionate, supportive, mission-driven, and committed to positive change and continuous learning. We set high standards for both ourselves and our students and live by a set of core values that reflect an unshakable belief in the talent and potential of our young people. The work we do is life-changing, and we know that our team is the greatest asset in achieving our mission.

Year Up actively engages individuals from all backgrounds. We are committed to embracing diversity within our organization because we firmly believe that diverse employee teams help us to achieve our best organizational outcomes and provide the most effective support to our young adults as we work to close the Opportunity Divide. We are deeply dedicated to creating and maintaining an inclusive and supportive work environment. Learn more about our commitment to diversity: http://www.yearup.org/about-us/careers/commitment-to-diversity/

As an equal opportunity employer, Year Up is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.

Please submit a thoughtful cover letter and resume through our website.

Note that applications without a cover letter will not be considered. We respectfully request no phone calls.

COVID-19 UPDATE:

To ensure the safety of our young adults, staff, and families as we return to in-person work, Year Up requires that all staff be fully vaccinated against COVID-19 by January 2, 2022, unless someone qualifies for an exception. The vaccination deadline for our Seattle staff is November 1, 2021. Subject to reasonable accommodations for individuals with medical conditions or sincerely held religious beliefs that prevent them from being vaccinated. Face masks and physical distancing are also required in Year Up spaces.