HR Business Partner - Global Customer Success and Services Details

HR Business Partner - Global Customer Success and Services

Red Hat Software - Raleigh, NC

Employment Type : Full-Time

Job summary: The Red Hat People (HR) team is looking for an HR Business Partner to join our team. In this role, you will provide business performance consulting and coaching on organizational design and effectiveness, talent strategy, and associate engagement to our leaders in the Global Customer Success and Services organization. As a trusted adviser and partner to senior leadership and their teams, you will engage in business strategy assessment and review and contribute to that strategy by helping leaders identify where their organization can invest resources to increase business performance. Additionally, you will assess organizational capabilities, identify competency and talent gaps, consult on organizational design initiatives, ensure development and engagement of our associates, and support talent assessment and succession planning. You will achieve this by demonstrating a comprehensive understanding of the intricacies of Red Hat's high-growth, multi-product technology environment, and its crucial link to customer success. You will connect the business strategies required for success to people strategies and talent actions. As an HR Business Partner, you will cooperate with other HR business partners and HR specialists from Talent Acquisition (TA), Talent Development, Compensation, and Employee Relations teams to use a team-based approach to deliver high-quality, consumable HR services that will enable the attainment of strategic business goals and critical initiatives. You will support the implementation and adoption of new HR programs by guiding effective change management practices within customer groups.Primary job responsibilities:

• Identify, integrate, and deliver effective HR services like talent management and development, organizational design and effectiveness, change management, strategic consultation and coaching, and employee engagement strategies
• Serve as an ambassador of talent management and provide development coaching to leaders
• Collaborate with fellow HR colleagues around the world on talent initiatives for the business
• Partner closely with HR Centers of Excellence (CoEs) and global HR teams to ensure the successful design and implementation of HR solutions and programs across customer groups
• Consult and coach customers around our total rewards philosophy and its application to guide quality decisions
• Use our tools and knowledge and other information sources to identify business trends and ensure that appropriate CoE solutions are in place to provide support
• Advise customers regarding promotion and career progression decisions, including their effects on organizational design

Required skills:

• Bachelor’s or higher degree in a related field
• 8+ years of progressively increasing responsibility as a strategic HR business partner in a high-technology or high-growth business with global reach
• Experience partnering with sales business groups
• Demonstrated record of inspiring senior-level leaders globally to adopt best practices in HR
• Ability to guide leaders through organizational effectiveness, design, and change initiatives
• Compelling and naturally persuasive communication skills with the ability to help shape the direction of the ultimate outcome in a collaborative manner; ability to communicate decisions in a style that reflects a team-oriented culture
• Ability to understand business goals and recommend new approaches to affect continual improvements in business objectives, productivity, and development of HR within the company
• Solid presentation, communication, and operational skills; good strategic skills and sound business judgment
• Record of supporting multiple projects simultaneously with a solid focus on results
• Dynamic leadership and interpersonal skills including persuasion, coaching, facilitation, and conflict resolution
• Proven experience working with global HR counterparts and supporting global team structures in a rapidly changing and complex work environment

About Red Hat: Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.