At The Scion Group, we're changing the way people see student housing. It's bigger than beds and buildings. It's about providing an experience for students to explore the best years of their lives. It's about creating communities — both on and off campus — that feel like less like a place and more like a home.
We're searching for a PT Experience Team Member who will use their passion for people to provide excellent customer service that drives the brand's overall customer experience strategy to meet the organization's revenue goals. This position will execute initiatives that support our goal to provide exceptional customer experience and foster a customer-centric culture. These team members are accountable for delivering world-class thinking and customer service, while identifying opportunities to grow relationships and ensure exceptional customer experiences.
Key attributes in our next team member
- Customer-Centric Attitude
- Critical thinker and creative problem solver
- Solution-oriented
- Reliable
- Driven
- Communicator
Responsibilities
Sales
- Personally interacts with customers on the sales floor.
- Provides community and amenity tours.
- Provides feedback on sales barriers and customer objections.
- Demonstrates proficiency with:
- General community knowledge (number of buildings, unit mix, physical amenities, location, university relationship, etc.)
- Market (all information contained in market survey) and can compellingly communicate their assigned community's value proposition relative to peer assets.
- Content and administrative processes of the Application, Housing Agreement, Assignment process, Community Policies, and various Addenda.
- Overall ability to interact with customers in a sales capacity to meet the community's revenue targets.
- Tours competitors for strategic insight and market knowledge.
- Community brand guidelines and value proposition.
- Executes sales initiatives as outlined by Customer Experience & Sales Manager such as call centers, satisfaction walks, signing events, etc.
Customer Experience & Marketing Initiatives
- Provides immediate assistance to customers.
- Assists in planning, promoting and executing customer experience initiatives, for all customers, for both the community and on-campus throughout the course of the year.
- Supports management efforts to engage customers and narrate the lifestyle and experience of living at the community through social media.
- Provides recommendations on local marketing opportunities and messaging.
- Seeks to utilize existing relationships to augment sales and customer experience initiatives
Administrative
- Actively seeks training opportunities, follows Scion's policies and Fair Housing Laws, and attends all required in-person & online training.
- Assists in opening, closing and maintaining the office, clubhouse and amenities including participation in general housekeeping tasks.
- Schedules and follows up on maintenance requests.
- Maintains office organization and file structure.
- Logs, files and retrieves customer packages.
- Audits files as needed or assigned.
The responsibilities listed above are not all inclusive.
Qualifications
- Commitment to excellence and high standards, with acute attention to detail.
- Well-developed written and verbal communication skills.
- Strong interpersonal skills.
- Works effectively with all levels of management, and a diverse general public population.
- Versatility, flexibility, and a willingness to work within a constantly changing environment – with the ability to adjust priorities.
- Ability to work independently on assigned tasks and as a member of various teams, with minimal guidance.
- Ability to meet goals and deadlines timely and consistently.
- Availability to work during summer, holidays, and turn.
- Must be available to work a minimum of 18 hours a week
- Adhere to after hour call policy when applicable.
- College Attendee preferred
The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.
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