Overview of Responsibilities:
This position is responsible for the housekeeping procedures of the hotel. Working with the General, Assistant and/or Operations Manager, the Housekeeping Supervisor will ensure that the housekeeping operations are handled consistently, accurately, and efficiently while adhering to RMC and hotel brand standards. The position has the authority to administer housekeeping policies and procedures to achieve guest satisfaction.
Housekeeping:
- Assists with the recruitment and selection process for Housekeeping teammates.
- Trains the housekeeping team to deliver exemplary guest service.
- Trains and promotes the company’s 100% Satisfaction Guarantee.
- Provides information to guests about hotel services and amenities.
- Supports and trains teammates on housekeeping operations and cleanliness standards.
- Coordinates work schedules to ensure efficient operations and minimal guest disruption.
- Organizes, finds efficiencies, and provides improvement recommendations for housekeeping policies and procedures.
- Works collaboratively with the General, Assistant and/or Operations Manager through guest and teammate relations items.
- Inspects guest rooms daily.
- Can perform all functions of a Housekeeper and cleans rooms and public spaces.
- Maintains lost and found and ensures team is trained to follow established procedures.
- Ensures all chemicals and equipment is maintained in a safe manner.
- Understands and performs basic safety, security and emergency procedures of the hotel.
Communication, Collaboration and Culture:
- Continuously promotes, communicates, and embodies the RMC culture.
- Practices and encourages a positive attitude among teammates to stimulate enhanced communication and collaboration.
- Actively participates on teams and meetings to promote the improvement of operating strategies, guest satisfaction and financial results.
- Able and willing to assist teammates and take on additional assignments.
Essential Skills and Experience:
- Experience in hotel operations is preferred
- Interpersonal, verbal and written communication skills
- Ability to work within a team-based environment
- Ability to perform and manage multiple tasks
- Planning and organizational skills
- Technical Skills preferred - Microsoft Word/ Excel/Outlook/ SharePoint and Hotel Brand Systems
Working Relationships:
- Works and collaborates with housekeeping and maintenance teammates.
- Interacts with teammates within the hotel.
- Reports to General, Assistant, Executive Housekeeper and/or Operations Manager
Physical demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential position functions. While performing the duties of this job, the employee is regularly required to stand, walk, talk, or hear, and use hands to touch, handle, or feel. The employee is occasionally required to sit, climb, balance, stoop, kneel and reach with hands and arms. The employee will periodically lift and or move up to 10 pounds and occasionally lift and or move up to 35 pounds. Vision abilities required by this job include distant/close vision.
Job Types: Full-time, Part-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Required)
Experience:
Work Location: One location