Housekeeping Officer Coordinator Details

Housekeeping Officer Coordinator

Grand Pacific Palisades | Grand Pacific Resorts - Carlsbad, CA

Employment Type : Full-Time

Job Description

POSITION PURPOSE

The Housekeeping Coordinators primary responsibility is the daily coordination of the Housekeeping operations. The Housekeeping Coordinator is responsible for ensuring the department achieves the highest level of service delivery through effective communication and follow up. Critical aspects of the role are communicating room status, receiving & dispatching requests / tasks to all key contacts; ensuring a smooth and efficient operation of the department. The Housekeeping Coordinator works closely with the Engineering, Front Office and Private Dining departments.

ESSENTIAL FUNCTIONS

AVERAGE %

OF TIME

70%-80% Generate operational reports for the coordination of the Housekeeping department. Handle telephone calls and ensure all messages, information and requests are logged, communicated promptly and accurately to provide prompt delivery of excellent service for both internal and external guests. Maintain effective record and filing systems; completing all administrative reports accurately and in a timely manner. Process requests and delegates work assignments in a timely manner.

20%-30% Assist Housekeeping Supervisors in taking a lead role in the coordination of all Housekeeping employees and activities including: office opening and closing, daily room assignments, inspection of rooms, evening service assignments, and other special tasks.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the Resort.

Generate various operational reports for the coordination of the Housekeeping department.

Handle telephone calls and ensures all messages, information and requests are logged, communicated promptly and accurately to provide prompt delivery of excellent service for both internal and external guests.

Maintain effective record and filling systems; completing all administrative reports accurately and in a timely manner.

Responsible for communicating all operational concerns to the leadership team and proactively addressing any day to day operational concerns.

Assist Housekeeping Supervisors in taking a lead role in the coordination of all Housekeeping employees and activities including: office opening and closing, daily room assignments, inspection of rooms, evening service assignments, and other special tasks.

Responsible for liaising with Front Office and Maintenance department in the overall operation of the rooms division.

Maintain complete knowledge of all Housekeeping services, outlets, hotel areas / features and hours of operation.

Follow all Occupational Health and Safety regulations.

Perform general cleaning tasks using standard hotel cleaning products to adhere to health standards.

Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.

Assist other housekeeping employees in maintaining clean and organized work and public areas.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

Must be able to speak, read, write and understand the primary language(s) used in the workplace.

Must be able to read and write to facilitate the communication process.

Requires good communication skills, both verbal and written

Must possess basic computational ability.

Working knowledge of applicable sanitation standards.

Physical Demands

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.

Must be able to stand and exert well-paced mobility for up to 4 hours in length.

Must be able to lift up to 50 lbs. on a regular and continuing basis.

Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.

Must be able to exert well-paced ability in limited space.

Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.

Must be able to exert well-paced ability to reach different floors of the hotel on a timely basis.

Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

Requires manual dexterity to use and operate all necessary equipment.

Requirements

QUALIFICATION STANDARDS

Education

High school or equivalent education preferred.

Experience

Minimum one year Housekeeping Supervisor experience required.

Brand: Grand Pacific Palisades
Address: 5805 Armada Drive Carlsbad, CA - 92008
Property Description: Grand Pacific Palisades
Property Number: 20206