Hotel Overview
The La Quinta by Wyndham - Fieldhouse North in Frisco is an upscale 100 room hotel managed by DePalma Hotels & Resorts. The hotel is located in the heart of downtown and close to:
- Toyota Stadium - Home of FC Dallas Soccer Club
- The Star - Dallas Cowboys Practice Facility
- DFW and DAL Airports
- Stonebriar Centre Shopping
Job Summary
We are seeking dedicated and passionate Housekeeping Manager to join our exceptional team at a competitive pay rate including benefits (PTO, Vacation, Holiday and Health Insurance) for Full-Time associates.
The Housekeeping Manager is responsible for leading the efforts of the housekeeping program. The Housekeeping Manager’s responsibilities include but are not limited to scheduling, supplies control, maintaining guestrooms, work areas and the hotel premises in a clean and orderly manner at all times. The position is also responsible for coordinating daily housekeeping operations, maintaining the housekeeping operating standards, supervising the room attendants/inspectors to deliver excellent guest satisfaction, experience, and service standards to all guests.
Essential Functions
- Responsible for the smooth operation of the housekeeping department and ensures that the entire operation is performed per the housekeeping standards of the company.
- Responsible for the cleanliness of guest rooms, corridors and heart of the house areas.
- Organizes and facilitates the room making and cleaning process.
- Responsible for the performance of all supervised associates and room attendants.
- Supervisory responsibilities include interviewing, training, panning, assigning and directing work of associates as well as addressing complaints and resolving problems.
- Organizes immediately any guest needs per the General Manager.
- Manages guest requests and VIP amenities including communicating them to the relevant team members.
- Is aware and knowledgeable of all room categories and amenities.
- Achieves positive outcomes from guest queries in a timely and efficient manner.
- Carries out the lost and found procedures at the property.
- Reports any maintenance issues to the Maintenance Department.
- Assists the General Manager with training requirements.
- Coordinates and completes all daily paperwork
- Allocates rooms daily and assigns deep cleaning tasks to team members.
- Hold Daily Stand Up as required
- Make lists of who is working in each section to leave with the General Manager as a safety/security requirement.
- Update room attendants room assignments as to which rooms have checked out or made any changes
- Routinely inspects guest rooms to ensure they meet or exceed standards: Inspect all rooms that have checked-out. Turn in written inspection forms to the General Manager.
- Inspect all vacant, clean rooms each day.
- Coordinate and manage end of day housekeeping tasks: when housekeepers finish, check and sign each worksheet, check store rooms for supplies, check laundry chutes are locked
- Before leaving, check with the Front Office to be sure all rooms are programmed clean in the PMS system and check any questionable rooms to ensure all available rooms are ready to rent.
- Keep General Manager and Housekeeping Inspectors advised of any problems or special information with the department.
- Complies with hotel security, fire regulations and all health and safety legislation.
- Assists other departments wherever necessary and maintains good working relationships.
- Complies with attendance rules and is available to work on a regular basis.
- Perform any other job-related duties as assigned.
Job Requirements
- At least a High School diploma or GED; minimum of one-year prior experience and/or training as a Housekeeping Supervisor or Inspector of a moderate size hotel
- Ability to plan and be a self-starter
- Excellent communication skills with associates, management, and guests
- Knowledgeable of hotel housekeeping operations.
- Excellent organizational and leadership skills.
- Must be proficient in Windows, Company approved spreadsheets, and word processing.
- Ability to work flexible hours and days
Apply Today
To become part of our exceptional team, interested candidates may apply by sending a resume online for consideration or come in and fill out an application at:
La Quinta by Wyndham - Frisco Fieldhouse North
9595 John W Elliott Dr
Frisco, TX 75033
About DePalma Hotels & Resorts
DePalma Hotels & Resorts specializes in hotel operations, turnarounds and hotel development from limited service to full service convention hotels and resorts. We have demonstrated lasting success with over 30 years’ experience led by an exceptional industry leading team of talented hospitality professionals. In fact, we are one of the longest serving management companies in Texas and the United States. You simply can’t find that type of hotel management expertise anywhere else.
Hospitality management is much more than just a job to us. It is a passion and a calling for those who want to create positive experiences and memories for others. It is about being the one that will go that extra mile that turns a good experience into a great experience and make everyone who walks through our doors feel valued and appreciated.
We are looking for extraordinary people who are passionate and eager for personal and professional growth with a commitment to support others in their development and achieve ambitious goals together as a team.
For more information about DePalma Hotels & Resorts please visit our company website at www.depalmahotels.com
Job Type: Full-time
Pay: $36,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Housekeeping management: 1 year (Required)