Housekeeping House Person Details

Housekeeping House Person

KMG Hotels - Kansas City, MO

Employment Type : Full-Time

Housekeeping House person - Aloft / Element NKC.
Cleans and inspects public areas to ensure hotel cleanliness standards are met.

Primary Responsibilities:

• Remains knowledgeable about the hotel’s facilities including but not limited to: the hallways, the vending areas, the outdoor corridors, the lobby area, the break room, the fitness center, the back office area, the laundry room, public restrooms, and other public areas.
• Knows the proper methods of cleaning each area. Knows when each area should be cleaned according to scheduled times or when needed.
• Inspects all public areas to ensure cleanliness standards have been met; reports any problem areas to supervisor.
• Cleans and services assigned areas in a timely and organized manner according to procedures and standards.
• Cleans and services assigned areas in response to special requests or problems.
• Picks up noticeable trash or debris and sweeps or vacuums entry at the front desk upon arrival.
• Frequently checks public bathrooms and restocks toilet paper and facial tissue as needed.
• Cleans and sanitizes telephones, door handles, and other hardware fixtures. Also polishes chrome and other surfaces routinely.
• Empties wastebaskets. Adds clean liners and takes trash to the standard outlet.
• Dusts, cleans and straightens furniture.
• Vacuums all areas according to a schedule or when needed.
• Responds quickly to a guest, supervisor, or management requests in a friendly and appropriate manner.
• Reports needed repairs or unsafe conditions to supervisor and guest services.
• Keeps supplies organized and stocked. Reports needed materials to supervisor.
• May occasionally assist room attendants with heavy items such as mattresses and soiled linens. May deliver necessary or low-stocked supplies to room attendants or other lobby attendants.
• Assists room attendants with heavy items such as mattresses and soiled linens. Delivers linens and necessary supplies to room attendants.
• Shampoos carpets, strips, and waxes floors throughout the hotel.
• Cleans designated areas such as the lobby, public restrooms, public areas, and back of house areas on hotel property.
• Collects trash throughout the hotel including room attendants’ carts, vending and room service areas, offices, and restrooms.
• Responds to guest requests such as the delivery of housekeeping supplies (e.g. linens, roll-aways, etc.) in a timely and efficient manner.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures.

Note: Other duties as assigned by supervisor or management.

Qualifications:
Education/Experience: Basic reading, writing, and math skills.

Certification and/or License Requirement: None.

Skills and qualities:

• Organizational.
• Interpersonal.
• Attention to detail.

Working Conditions:

• Will be required to work nights, weekends, and holidays.
• Will be required to work in a fast-paced environment.
• Will be required to work with common household chemicals.
• May be asked to work overtime.

Physical/Cognitive Activities:

• This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.
• Since assisting room attendants and cleaning public areas are the major responsibilities of this position, Housepersons spend a significant portion of their workday involved with the following: carrying, lifting, pushing, and pulling.
• The vast majority of time is spent cleaning the public areas of the hotel, and this is usually accomplished by walking through or standing in these areas.
• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to smell.
• Communication skills are necessary some of the time when responding to a guest request.
• In addition to frequently operating a vacuum cleaner, Housepersons may often operate a carpet shampooing machine, a floor buffing machine, and a wet vac as well as other cleaning machines.
• House persons typically lift and/ or carry items as much as 75 pounds and pull and/ or push items weighing as much as 500 pounds.
• The person in this position has some opportunities to utilize problem-solving abilities.
  

Organizational Structure:

• Reports to: Director of Housekeeping, Assistant Housekeeper, Housekeeping Supervisor.
• The job title is also known as: Houseman.

This job description is a general representation of the duties and responsibilities commonly found in Hospitality for this type of position; it may be modified at an individual hotel based upon business necessity.
About KMG Hotels:Koshiya Management Group HotelsKMG HOTELS was founded in 2000 in New York State Laws. KMG HOTELS is owned by Jay Koshiya and Sanjay Koshiya. Jay Koshiya is the current Chief Executive Officer, & President. Mr. Sanjay Koshiya is the current Vice President & Chief Operating Officer of the company. Today, KMG owns and operates eleven national hotels, representing various franchises like Marriott, Hilton, Starwood, InterContinental Hotels Group & Choice Hotels International, with over 1600 rooms. Several other properties are under development, with more projects scheduled in the near future. Throughout this incredible decade journey, KMG Hotels have been exposed to rich and varied experiences in every sphere and facet of modern hotel development and management as owners, operators, and developers.KMG Hotels is a company committed to growth by exceeding the expectations of our associates, guests, and partners. We strive to create an environment where all associates are valued and respected, and where doing it the “right way” takes precedence over doing it the “easy way.” We aspire to be the industry leader in proactively setting standards of excellence in acquisitions, development, ownership and management. Our growth is built on honest business practices, a strong commitment to our associates, progressive sales practices, and a dedication to providing well-maintained hotels. Hard work, commitment, and the spiritual strength of the KMG family have been the building blocks of the KMG Hotels brand. As a premier lodging company that now employs over 500 plus associates, KMG Hotels provides increasing financial strength and stability to our stakeholders—namely our guests, associates, and owners.

About KMG Hotels:

Koshiya Management Group HotelsKMG HOTELS was founded in 2000 in New York State Laws. KMG HOTELS is owned by Jay Koshiya and Sanjay Koshiya. Jay Koshiya is the current Chief Executive Officer, & President. Mr. Sanjay Koshiya is current Vice President & Chief Operating Officer of the company.Today, KMG owns and operates eleven national hotels, representing various franchises like Marriott, Hilton, Starwood, Inter Continental Hotels Group & Choice Hotels International, with over 1600 rooms. Several other properties are under development, with more projects scheduled in the near future. Throughout this incredible decade journey, the KMG Hotels have been exposed to rich and varied experiences in every sphere and facet of modern hotel development and management as owners, operators and developers.KMG Hotels is a company committed to growth by exceeding the expectations of our associates, guests and partners. We strive to create an environment where all associates are valued and respected, and where doing it the “right way” takes precedence over doing it the “easy way.” We aspire to be the industry leader in proactively setting standards of excellence in acquisitions, development, ownership and management. Our growth is built on honest business practices, a strong commitment to our associates, progressive sales practices and a dedication to providing well maintained hotels.Hard work, commitment and the spiritual strength of the KMG family have been the building blocks of the KMG Hotels brand. As a premier lodging company that now employs over 500 plus associates, KMG Hotels provides increasing financial strength and stability to our stakeholders—namely our guests, associates and owners.