Housekeeper Details

Housekeeper

Caramel Properties Inc. - Indio, CA

Employment Type : Full-Time

Rodeway Inn & Suites

82275 Indio Blvd.

Indio, CA 92201
P: 760.775.2229

F: 760.775.2224

TITLE: Housekeeper REPORTS TO: Executive Housekeeper

FSLA STATUS: DEPARTMENT: Housekeeping

PREPARED BY: David Alcaraz DATE: 07/26/21

I. SUMMARY STATEMENT

II. The housekeeper is responsible for upholding the company’s cleanliness standards of all guest rooms and common areas located in the hotel.

III. ORGANIZATION

% of Time

III. PRIMARY DUTIES AND ACCOUNTABILITIES

Cleaning Responsibilities 90%

• Change and replace all bed linens and towels. (Essential)

• Sanitize and clean all restrooms.
• Dust/wipe down all room surfaces including but not limited to windows, pictures, mirrors, electronics, appliances, and furniture.

• Vacuum/mop all floors.
• Restock all room amenities.
• Assure all rooms are set up to company standards.
• Cleans and maintains personal workstation by properly stocking it with sheets, towels, amenities, etc.

Guest Service Ongoing

• Offers guests assistance whenever possible.
• Responsible for resolving escalated customer relations issues.
• Answers inquiries pertaining to hotel policies and services.
• Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations.

• Responsible for positively representing and promoting the property.
• Ensures systems and procedures are in place and followed for guest safety and security.

Other Duties as Assigned 20%

• Completes daily housekeeping report
• Informs the Executive Housekeeper or Front Desk staff when rooms are ready for new customers.

• Reports any maintenance, security, or safety issues to the appropriate staff.

IV. SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE

• Previous housekeeping experience highly preferred.

• Ability to efficiently work under time constraints.

• Superior customer service skills.

• Ability to work with cleaning chemicals.

• Must be able to lift, push, and pull 25-50 pounds frequently.

• Able to work a flexible schedule.

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Cleaning: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No