Hotel Night Auditor Details

Hampton Inn by Hilton - Willow Grove - Willow Grove, PA

Employment Type : Full-Time

ESSENTIAL SKILLS

  • Ability to follow all appropriate policies and procedures while constantly striving to improve all standards of operation.
  • Ability to follow safety and security procedures and will not pose a direct threat to the health/safety of self or others.
  • Ability to plan, prioritize, organize, maintain concentration, and complete all work assigned.
  • Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions.
  • Ability to communicate calmly with irate Guests, co-workers or supervisors in sometimes tense situations.
  • Ability to perform job functions with minimal supervision.
  • Ability to work cohesively with co-workers as part of a team.
  • Treat co-workers and guests with courtesy, friendliness and respect and provide responsive service.
  • Ability to meet or exceed productivity and performance standards and complete tasks as assigned by supervisor or manager.
  • Ability to understand and carry out instructions in verbal, written or diagram form.
  • Ability to understand Guests’ service needs.
  • Ability to adhere to work schedule and arrive on time in a neat and alert condition and adhere to company dress standards.
  • Ability to follow all appropriate policies and procedures while striving to improve all standards of operation.
  • Ability to interact with people, particularly in resolving complaints and problems.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

  • Balance all department accounts.
  • Reconcile front desk postings and investigate discrepancies.
  • Balance Food and Beverage cashiers’ paperwork to Micros report.
  • Balance all credit cards to PMS system.
  • Audit room rates and market codes.
  • Posts room and tax to all occupied rooms.
  • Run “End of Day” reports for PMS systems. Closes the day.
  • Completes Management reports and distributes accordingly.
  • Review Front Desk log when coming on shift and record pertinent information as needed throughout shift.
  • Post charges to individual room or master account.
  • Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process.
  • Process accounts of departing guests.
  • Resolve guest problems and complaints.
  • Receive advance deposits at the desk for future reservations and process as per policy.
  • Adhere to guest safe deposit box procedures.
  • Adhere to policies regarding handling of employee’s cash bank.
  • Reconcile all charges and cash received during shift and prepare drop. Have drop witnessed.
  • Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
  • Sell guest rooms, food & beverage outlets and seasonal hotel promotions.
  • Review Front Desk log when coming on shift and record pertinent information as needed throughout shift.
  • Post charges to individual room or master account.
  • Complete tasks on daily checklist.
  • Communicate with other hotel departments to maintain a high level of guest satisfaction.
  • Sell Hhonors Program to guests.
  • Process mail, messages, faxes and packages.
  • Responsible for knowledge of groups and functions in the Hotel on a daily basis.
  • Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.
  • Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
  • Be a Team Player and encourage the teamwork attitude among staff.
  • Attends department and inter-departmental meetings.
  • Notify management of any pertinent information related to shift activities.
  • Be knowledgeable in all hotel emergency procedures.
  • Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.
  • Ensures total guest satisfaction.

Follow supervisor’s instructions and performs other duties as directed or assigned.

Job Type: Part-time

Benefits:

  • Employee discount

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Night shift
  • Weekend availability

Education:

  • High school or equivalent (Preferred)

Experience:

  • Hotel experience: 1 year (Preferred)

Work Location:

  • One location

Work Location: One location

Posted on : 2 years ago