ESSENTIAL SKILLS
- Ability to follow all appropriate policies and procedures while constantly striving to improve all standards of operation.
- Ability to follow safety and security procedures and will not pose a direct threat to the health/safety of self or others.
- Ability to plan, prioritize, organize, maintain concentration, and complete all work assigned.
- Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions.
- Ability to communicate calmly with irate Guests, co-workers or supervisors in sometimes tense situations.
- Ability to perform job functions with minimal supervision.
- Ability to work cohesively with co-workers as part of a team.
- Treat co-workers and guests with courtesy, friendliness and respect and provide responsive service.
- Ability to meet or exceed productivity and performance standards and complete tasks as assigned by supervisor or manager.
- Ability to understand and carry out instructions in verbal, written or diagram form.
- Ability to understand Guests’ service needs.
- Ability to adhere to work schedule and arrive on time in a neat and alert condition and adhere to company dress standards.
- Ability to follow all appropriate policies and procedures while striving to improve all standards of operation.
- Ability to interact with people, particularly in resolving complaints and problems.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
- Balance all department accounts.
- Reconcile front desk postings and investigate discrepancies.
- Balance Food and Beverage cashiers’ paperwork to Micros report.
- Balance all credit cards to PMS system.
- Audit room rates and market codes.
- Posts room and tax to all occupied rooms.
- Run “End of Day” reports for PMS systems. Closes the day.
- Completes Management reports and distributes accordingly.
- Review Front Desk log when coming on shift and record pertinent information as needed throughout shift.
- Post charges to individual room or master account.
- Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process.
- Process accounts of departing guests.
- Resolve guest problems and complaints.
- Receive advance deposits at the desk for future reservations and process as per policy.
- Adhere to guest safe deposit box procedures.
- Adhere to policies regarding handling of employee’s cash bank.
- Reconcile all charges and cash received during shift and prepare drop. Have drop witnessed.
- Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
- Sell guest rooms, food & beverage outlets and seasonal hotel promotions.
- Review Front Desk log when coming on shift and record pertinent information as needed throughout shift.
- Post charges to individual room or master account.
- Complete tasks on daily checklist.
- Communicate with other hotel departments to maintain a high level of guest satisfaction.
- Sell Hhonors Program to guests.
- Process mail, messages, faxes and packages.
- Responsible for knowledge of groups and functions in the Hotel on a daily basis.
- Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.
- Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
- Be a Team Player and encourage the teamwork attitude among staff.
- Attends department and inter-departmental meetings.
- Notify management of any pertinent information related to shift activities.
- Be knowledgeable in all hotel emergency procedures.
- Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.
- Ensures total guest satisfaction.
Follow supervisor’s instructions and performs other duties as directed or assigned.
Job Type: Part-time
Benefits:
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location:
Work Location: One location