We are currently looking for a Hotel - Front Desk Agent/Night Auditor to join our team at Super 8 & Suites By Wyndham, Indio, CA. As a Front Desk Agent/Night Auditor, you'll be responsible for all duties of the front office operation, training & development, delivery of quality customer service and resolution of all guest issues, while maximizing room revenue and occupancy. Inspecting rooms to insure Housekeeping meets the highest standards expected by Super 8 Guests. Please visit our website at: http://www.indiosuper8.com/
KEY JOB RESPONSIBILITIES:
- Adhere to all hotel procedures, regulations and standards, while striving towards total guest satisfaction.
- Familiar with OPERA property management system.
- Checking guests in and out of the hotel in an efficient, courteous and professional manner.
- Ensuring that special requests made by guests are noted and fulfilled.
- Interacting with hotel associates in a professional manner.
- Assisting other departments with necessary information.
- Answering the telephone in a professional manner and assisting guests with any questions.
- Managing and resolving all guest complaints in a professional and courteous manner.
- Listening and responding to guest inquiries using a positive, clear speaking voice.
- Maintaining an up to date working knowledge of all property amenities and special events.
- Auditing all charges and postings and correcting work as necessary.
- Reconciling daily activity and closing all accounts in preparation for the new business day.
- Processing, formatting and distributing daily reports.
- Processing all payments according to hotel requirements.
- Responding to guest needs in a timely manner.
JOB QUALIFICATIONS & REQUIREMENTS:
- At least cash handling, and/or accounting experience.
- Using strong analytical and mathematical skills to find discrepancies and make corrections
- Basic to intermediate-level Accounting experience would be extremely helpful.
- Completes detailed "Bucket Check" by verifying all information on guest folio and computer record are accurate and uniform including name, departure date, room and tax rate.
- Posts daily room and tax rates to folios.
- Generates daily and periodic reports including daily summary, security key audit and market segmentation reports.
- Perform other duties as assigned.
- Pleasant demeanor.
- Enjoy working in a fast-paced environment.
- Strong computer skills, with operational knowledge of Microsoft Office Suite.
- Positive, upbeat individuals who can deliver total guest satisfaction.
- Candidate who is familiar with the Coachella Valley area; its venues and attractions.
- Ability to handle stressful situations in a calm, professional manner.
- Must have the ability to communicate clearly and directly with guests verbal and written. Must using a positive, clear speaking voice.
- Previous related experience. Hotel and/or Night Audit experience preferred.
- Must be willing and available to regularly work weekdays and weekends overnight shifts (11 pm to 7am).
- Able to multitask
- Able to respond to Customer Care Cases and Reviews
- Able to monitor video cameras for security and protection of guest and himself.
- Handle all computer end of day issues and problems that might occur throughout the shift.
- Reconcile cash and credit card system to daily transaction list from rooms.
All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k) matching
- Employee discount
- Retirement plan
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Overtime
- Weekend availability
Supplemental Pay:
COVID-19 considerations:
We provide Face Mask, gloves, sanitizer and window cover and require our guest to wear mask, keep distance and stay in their rooms.
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Shift availability:
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location:
Work Remotely: