Hotel Night Auditor Details

Hotel Night Auditor

SPM, LLC - Charlotte, NC

Employment Type : Full-Time

The* Night Auditor* works fulfilling customer service and administrative roles in hotels. They welcome and orient new guests and issue room keys. Additionally, a front desk agent will manage and update information regarding room availability, rates, and available amenities. A front desk agent works to ensure an organized and friendly interaction between the hotel and guests.

Job Summary:

• Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests' needs
• Make reservations or appointments for guests who want to avail themselves of local entertainment or services
• Answer guest calls and record details of each conversation for future follow-up
• Meet and exceed guests' expectations by anticipating the services they might require and suggesting local venues
• Maintain constant communication with guests in advance of weddings, corporate retreats and other in-house events to ensure we're prepared for them
• Report any accidents or injuries to senior management staff immediately

Front Desk Representative Required Skills:

• High school diploma/GED required
• 2+ years' front desk experience in the hospitality industry preferred
• 1+ years' customer service experience required
• Excellent written and verbal communication skills

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Job Types: Full-time, Part-time

Pay: $12.75 per hour

Benefits:

• Referral program

Schedule:

• Night shift

Ability to Commute/Relocate:

• Charlotte, NC 28262 (Required)

Education:

• High school or equivalent (Required)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)
• cash handling (cashiering): 3 years (Required)
• Computer: 2 years (Required)
• Customer service: 2 years (Required)
• 10 key calculator: 3 years (Required)

License/Certification:

• Driver's License/ID card (Required)

Work Location:

• One location

Work Remotely:

• No