Summary: Responsible for assigning guest rooms, checking guests in and out of the hotel and managing a cash drawer as it relates to group parties. Reconcile departed group accounts and delivers files to finance. Provide outstanding service to all guests.
Essential Functions:
- Collect files from Group Reservations on incoming groups to pre-assign rooms, check-in groups, create keys and deliver rooming list to the Bell Desk.
- Issue keys to the Tour Leader and collects payment/vouchers.
- Assign guests accommodations in accordance with current policies and procedures.
- Manage cash flow in assigned bank and performs account postings.
- Reconcile departed group accounts and delivers files to finance.
- Provide excellent guest service by handling all special requests and complaints until guest is completely satisfied.
- Run various reports regarding group activity
- Performs other duties as assigned
Qualifications/Requirements:
- High school diploma or equivalent
- 1 to 6 months previous experience in same or similar role
- Proven experience providing superior guest service skills required
- Basic computer skills required
- Ability to use ten key adding machine by touch preferred
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving few concrete variables in standardized situations.
Required Work Cards - None
Physical Requirements - Continuously standing (50% of the time)
- Work indoors in a noisy environment (75% of the time)
- Walking, bending, kneeling, lifting, pulling, pushing and using chemical agents (less than 25% of the time)
- Vision, Hearing, Speech and Literacy (critical)
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Duties to be performed with or without reasonable accommodations.