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Hotel Front Desk Manager Job In Radisson Lackawanna Station Hotel

Hotel Front Desk Manager Details

Radisson Lackawanna Station Hotel - Scranton, PA

Employment Type : Full-Time

Develops and implements strategies for front office, bell stand, parking, concierges, etc. that support achievement of the hotel’s goals

¨ Monitors status regularly and adjusts strategies as appropriate

Manages the operation of the front office and related areas

¨ Creates the first impression by supervising the door, bell, parking, concierge and front office areas

¨ Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals

¨ Monitors achievement of budget and takes corrective steps as appropriate

¨ Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel

¨ Analyzes business forecasts and schedules accordingly

¨ Ensures front desk handles billing and cash in accordance with hotel’s standards

¨ Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments

Creates 100% guest satisfaction by providing employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

¨ Communicates and reinforces the vision for Yes I Can! service to employees

¨ Ensures that employees provide Yes I Can! genuine hospitality and teamwork on an ongoing basis

¨ Uses teamwork to support guests and employees

¨ Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services

¨ Provides employees with the tools, training and environment they need to deliver Yes I Can! service and teamwork

Develops and implements strategies and practices which support employee engagement

¨ Recruits and selects qualified candidates

¨ Provides employees with the orientation and training needed to understand expectations and perform job responsibilities

¨ Communicates performance expectations and provides employees with on-going feedback

¨ Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

Job Type: Full-time

Benefits:

  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Holidays
  • Monday to Friday
  • Weekend availability

Application Question(s):

  • Are you able to attend an in person interview?

Education:

  • High school or equivalent (Preferred)

Experience:

  • Hotel experience: 3 years (Required)

Work Location:

  • One location

Work Remotely:

  • No

Posted on : 3 years ago