HOTEL Front Desk Agent/Clerk Details

HOTEL Front Desk Agent/Clerk

Best Western Plus Pasadena - Pearland, TX

Employment Type : Full-Time

We are looking for a Hotel Front Desk Agent for Morning and Afternoon shift.

ONLY HOTEL Experience Application will be accepted.
Applicants without prior HOTEL experience will be rejected at this time.

• Visual Matrix check-in PMS system experience must required.

Those with prior experience with Visual Matrix will step to the front of the line. This is a full time position 5 days/40 hours a week. If you are interested, send resume for consideration.

Job Summary of Hotel Front Desk Agent/Night Auditor.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.

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HOTEL Front Desk Agent/Clerk

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus

Job Types: Full-time, Part-time

Pay: Up to $11.00 per hour

Schedule:

• Monday to Friday
• Weekends

Experience:

• Hotel Experience: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Communication method(s) used:

• In person

Hours per week:

• 30-39

Typical start time:

• 7AM

Typical end time:

• 11PM

Work Remotely:

• No