Hotel Front Desk Agent Details

Hotel Front Desk Agent

Hampton Inn Chicago/Tinley Park - Joliet, IL

Employment Type : Full-Time

Full Job Description

A Hotel Front Desk Agent serves as our guests’ first point of contact and manages all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Other responsibilities as assigned

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist, similar guest facing role
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

Job Type: Part-time

Pay: $13.00 - $16.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Joliet, IL 60431: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location