Host/Hostess Details

Host/Hostess

IHOP - Mechanicsville, VA

Employment Type : Full-Time

Company Introduction:
International House of Pancakes® began making people smile in 1958 when it opened its doors in the suburbs of Los Angeles. Fifteen years later, a new marketing campaign introduced the acronym \\IHOP\\, and since then it’s been the name people know as the place they can enjoy their favorite breakfast experience—any time of day.Overview:Overview:
Main Responsibilities of a Host:

• Taking orders and bagging food and beverages.
• Helping guests with menu recommendations.
• Providing exceptional customer experience.

Host Job Description:

Our restaurant is looking for a host with remarkable hard skills and engaging people skills.

The right person for this job should be able to multitask food and beverage orders and deliveries, but not only that. Our restaurant prides itself in providing excellent service, which is why we are looking for a host who will treat our guests with attentiveness, patience, and a positive attitude.

Host greets (both arriving and departing) and seats all guests in a friendly manner and assists in maintaining the overall guest flow of the restaurant. All our hosts are also responsible for handling cash and credit card transactions.

To help our restaurant provide a pleasurable dining experience, a good server should be able to ensure that our guests are fully satisfied by being friendly, courteous, accommodating, and reliable. A suitable candidate for the job should also be a problem-solver and a team player.
**Hiring Incentive**:

$200 Incentive Bonus to be paid out in two increments:

$100 Sign-On Bonus after 30 days of employment

Additional $100 Retention Bonus to be paid out after 90 days of employment

Manager will discuss details

Host Job Requirements::

• 
  Prior experience as a host is a plus.
• Must showcase teamwork and communication skills.
• Must be able to handle money transactions responsibly.
• Must be able to multitask and act quickly.
• Must be flexible and ready to work in shifts.
• Must be a team player.

Responsibilities of a Host::

• 
  Greeting, seating, and escorting guests.
• Opens door for guests arriving and departing.
• Accommodates any special needs of guests, i.e., boosters, highchairs, disabilities.
• Process To-Go and Delivery Orders
• Manage Wait List when the restaurant is busy
• Providing menu recommendations and additional information.
• Upselling additional products when appropriate.
• Taking orders using software, order slips, or by memorization.
• Communicating order details to the kitchen staff.
• Delivering food and beverages in a timely fashion to outside guests.
• Delivering checks and collecting bill payments.
• Cleaning and maintaining the appearance of the restaurant
• Providing exceptional customer experience.