Since 1958, IHOP® has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and so much more. And no matter what menu items they order, there’s one ingredient that’s always constant — a smile. We’ve seen millions of smiles over the years in our restaurants, and now shared in photos across our social properties. In fact, smiles are so much a part of our culture that we changed our logo to include one.
This is just one of the many fun and exciting changes you can expect from IHOP®. Because we know the shortest distance between two people is a smile.
As a Host/Hostess or Cashier, you will greet and seat guests promptly, cheerfully, and courteously. You will take guest remittance as required and make every effort to ensure the quality of the guest's dining experience.
Host/Hostess or Cashier Essential Duties And Responsibilities:
- Develop and maintain professional functional working relationships with IHOP team members and guests.
- Greet guests as they enter the restaurant (within 30 seconds) and seat them as soon as a table is available.
- Rotate station seating to ensure the quality of guest service.
- May handle guest complaints, inquire about the quality of the dining experience, thank guests,
- and invite them to return,
- Handle cash in an accurate and responsible manner.
- Take register readings, make interim cash reports, count cash register receipts, and make frequent cash drops according to Company cash-control policies.
- Answer the telephone, take messages, and take and complete all To Go orders.
- Maintain guest checks in numerical order.
- Maintain a waiting list as necessary.
- Check restrooms hourly to ensure proper stock levels and cleanliness.
- Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
- Perform all cleaning duties according to posted cleaning charts.
- Comply with IHOP uniform and appearance standards per 11-10P SOP guidelines,
- Perform other assignments or tasks as assigned by the General Manager, Assistant Manager, or acting supervisor.
REQUIREMENTS
- No prior experience or training is required.
- Ability to read and comprehend instructions, correspondence, and memos.
- Ability to write guest checks and simple correspondence.
- Ability to read and speak English well enough to understand guest checks, read instructions, and communicate with guests.
- Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.