Summary: The Host/Hostess is responsible for friendly and professional service to guests through detailed knowledge of the menu, specials, and hotel amenities. The Host/Hostess also should ensure a guest is satisfied with their entire experience in the restaurant.
Responsibilities
Greeting guests in a warm and professional manner- Understand and comply with uniform standards
- Effectively assigning servers to sections
- Utilizing rotational seating standards
- Managing reservations
- Communicating special accommodations to servers and managers
- Maintaining the entryway to the restaurant
- Professionally seating and assigning guests to tables
- Knowledgeable of both food and beverage menu
- Communicating 86’d items and specials
- Effectively entering orders through the POS system
- Verifying payment methods and responsible cash handling methods
- Completing side work duties and cleaning tasks
- Ensuring that quality checks are complete upon departure
- Any other task assigned by management
Other Information
COMPETENCIES
- Creativity
- Integrity
- Organization
- Adaptability
- Likability
- Listening
- Customer Focus
- Team Player
- First Impression
- Persuasion
- Oral Communication
- Energy
- Ambition
SKILLS
- Multitasking
- Customer Service
- Knowledge of daily specials, menu, and 86’d items
- Cash Handling
- Managing payment through POS system
- Cleaning and restocking needed items
EDUCATION/EXPERIENCE
- Guest Service Experience Preferred
WORKING CONDITIONS
- Standing and walking for over 6 hours and lifting over 10 lbs. consistently
- Ability to lift up to 25 lbs. occasionally
- Ability to See, Hear, and Speak
Location Code: 1300