Hospitality & Package Management Associate Details

Hospitality & Package Management Associate

The UPS Store - Orlando, FL

Employment Type : Full-Time

Job Description

The Hospitality & Package Management Associate will augment our Store team on a full-time basis to help with business activity within The Caribe Royale. He or she delivers world-class customer service to all retail customers by expertly boxing and packaging the customer's product, receiving and processing packages for courier shipment, providing telephone support to customers, and operating point-of-sale devices to complete the customer's transaction. The Hospitality & Package Management Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous shipping experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. In addition, the Hospitality & Package Management Associate must be willing and able to work a very flexible, full-time schedule including some nights and weekends based off of guest requests.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, The UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Helps customers with expert boxing and packaging, selling the appropriate products to ship materials safely and efficiently
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Provides prompt, efficient shipping expertise
• Provides completed documentation for shipping
• Answers phones courteously and provides accurate, detailed information
• Helps with other Store functions as needed, such as faxing, copying, laminating, and binding
• Maintains a clean and safe working environment
• Performs other duties as assigned
• Picks-up/Delivers incoming and outgoing packages for hotel guests and staff throughout the hotel and convention areas

QUALIFICATIONS

• High school diploma or GED required
• Shipping experience desired
• Able to help customers with boxing and packaging their materials
• Good communication and people skills
• Outstanding phone skills
• Strong computer skills, including Microsoft Office and Adobe Suites
• Strong verbal and written communication skills, including spelling and math
• Able to operate a wide variety of business equipment
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• Willing and able to work a very flexible, full-time schedule including some nights and weekends based off of guest/hotel requests.

THE UPS STORE, INC. together comprise approximately 4,800 independently owned locations in the U.S., Puerto Rico, and Canada, providing convenient and value-added business services to the small-office/home-office market, corporate "road warriors," and consumers. Our stores offer a variety of shipping, freight, postal, digital online printing, document, and business services through convenient locations and world-class service. The strength of THE UPS STORE, INC. comes, in part, from the talented and dedicated associates that lead and operate each retail location. We endeavor to be the best in every aspect of business by promoting a culture of trust, teamwork, accountability, high expectations, and open communication.

Bereavement Leave

Direct Deposit

Excellent Advancement Opportunities

Military Leave of Absence

Paid Time Off (PTO)

Premium Holidays

Recruiting Referral Bonus Program