Hospice Area Clinical Operator
Employment Type : Full-Time
- The Hospice Area Executive of Clinical Operations is responsible for modeling the 3 Company values of Compassion, Integrity, and Excellence, and for promoting the Compassus philosophy, using the 6 Pillars of success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the Company, among all departments, and all external stakeholders. The Hospice Area Executive of Clinical Operations is responsible for the overall planning, directing, organizing, staffing, monitoring and reporting on, all patient care activities operating within the philosophy, mission and budget capabilities of the hospice program. The Hospice Area Executive of Clinical Operations has oversight to ensure high quality delivery of patient services and compliance within the Conditions of Participation for the Medicare Hospice Benefit and State Hospice benefit as directed by Compassus organizational mission, policy and procedure. S/he is responsible for applying the rules and regulations of state and federal regulatory agencies and other certified agencies.
PRINCIPAL ACCOUNTABILITIES
- Regulatory Compliance Pillar of Success
- Engages all Colleagues in the Regulatory Compliance goal.
- Reads and incorporates into practice the policies and procedures for Compassus.
- Articulates the framework for regulatory compliance from federal perspective and the application/ implications for the Hospice Area Executive of Clinical Operations.
- Adheres to company expectations for the protection of confidential information.
- Ensures compliance with all applicable laws, rules, and regulations; and reports any and all suspected non-compliance.
- Creates a compliance-conducive environment in which Company policies and procedures are the operating norm.
- Models leadership and compliance in all circumstances related to protecting patient, family, Colleague, and Company confidential information.
- Contributes as necessary to internal and external surveys, audits, and investigations, providing truthful and accurate information.
- Functions as an expert advisor to Colleagues for care delivery and compliance-related information.
- Colleagues Pillar of Success
- Engages all Colleagues in the Colleagues goal.
- Works collaboratively in a team environment.
- Promotes effective communication and seeks solutions to concerns raised.
- Attracts, hires, and retains the best Colleagues.
- Creates a positive climate in which each Colleague feels highly valued, involved, and engaged; productivity is fostered; quality and service are promoted; and our “employer-of-choice” reputation is advanced.
- Promotes an open-door policy, direct communications, trust among the team, and respect for the needs of each individual as a person, in order to achieve a high-performing work team.
- Champions regular, effective communications in one-on-one and group settings, using both listening and speaking skills to promote deeper understanding, collaborative problem solving, and team effort towards a common goal, thereby optimizing Colleague engagement and retention.
- Communicates well horizontally, vertically, and within the matrixed organization.
- Demonstrates a caring connection with all colleagues, treating everyone with compassion, dignity and respect.
- Handles difficult situations with composure and assists colleagues with their work-related stress.
- Gives frequent and appropriate feedback, coaching, and mentoring, recognizing and rewarding strong performance, and helping colleagues develop and accept accountability for their performance.
- Effectively manages poor performance with feedback and guidance; removes colleagues who do not conform with policy or have consistently low performance in a fair, timely, and compassionate manner.
- Engages Human Resources as a strategic business partner, maximizing HR tools to achieve the desired culture.
- Exhibits personal commitment to continuous learning, soliciting and incorporating 360º feedback.
- Supports and encourages colleagues’ continuous learning, helping them grow, improve, and change.
- Integrates change management strategy when planning changes.
- Partners with Human Resources as appropriate in recruitment, hiring, discipline, and discharges to ensure legality and consistency with policies and procedures.
- Quality Pillar of Success
- Engages all Colleagues in the Quality goal.
- Leads with compassion, integrity, and excellence.
- Reflects, prepares, plans, and executes with excellence the “first time, every time.”
- Understands core issues and provides logical solutions.
- Engages subject matter experts and stakeholders and leverages their input to arrive at the best solution.
- Ensures Colleagues have all necessary experience, training, and credentials to deliver excellence.
- Solicits feedback from internal and external customers and responds appropriately to feedback in the interest of improving quality.
- Service Pillar of Success
- Engages all Colleagues in the Service goal.
- Prioritizes and promotes the Compassus mission, exemplifying its promise in all actions and attitudes.
- Always seeks to exceed the customer’s expectations, serving everyone with dignity and respect.
- Responds to internal and external customers with a sense of urgency.
- Follows through with commitments made to customers.
- Solicits feedback from internal and external customers and responds appropriately to feedback in the interest of improving service.
- Growth Pillar of Success
- Engages all Colleagues in the Growth goal.
- Demonstrates commitment to achieving goals and awareness of the impact of growth on care delivery.
- Assesses opportunities and develops local initiatives to achieve stated goals based on systematic analysis of supporting data and in concert with appropriate Company resources.
- Tracks and communicates progress toward goals.
- Assesses marketing needs, creates a plan, gathers resources, and executes.
- Schedules and presents education, informational, and marketing programs to area professional groups.
- Establishes professional relationships in the community, promoting the Company to yield patient referrals.
- Financial Responsibility Pillar of Success
- Engages all Colleagues in the Financial Responsibility goal.
- Participates in the development of and adheres to the budget.
- Analyzes available data to make sound financial decisions, lowering/eliminating costs where possible.
- Makes efficient and effective use of time, Colleagues, and other resources, balancing short-term results with long-term organizational health.
Education and/or Experience
Must be a Registered Nurse with two to three years leadership, nursing experience in hospice or healthcare, or equivalent combination of education and experience. CPR.
Other Qualifications
Thorough understanding of the Medicare Regulations for Hospice. Thorough knowledge and understanding of the functions of a hospice organization. Competency in general nursing theory, techniques and practice. Professionalism, sound judgment and effective communications skills are required. High integrity, including maintenance of confidential information such as patient records. Possess strong leadership, organizational and interpersonal skills.
Certifications, Licenses and Registrations
Nursing License in state of employment, and current BLS. A valid driver’s license and auto liability insurance.
Other Skills and Abilities
Must be able to work a flexible schedule to include nights and weekends. Role requires 50% travel across the United States including all time zones and weather conditions. Relocation is not required.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the colleague is regularly required to use hands to finger, handle, or feel; talk and hear. The colleague frequently is required to stand, sit, and reach with hands and arms. The colleague is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The colleague must frequently lift and/or move more than 50 pounds. Specific vision abilities required by this job include close vision.
WORK ENVIRONMENT The work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
There will be possible exposure to infectious diseases through working with clinical caregivers. The noise level in the work environment is usually quiet.
- Additional Job Description
Additional Job Description
At Compassus, we are dedicated to compassionate care, clinical excellence and providing comfort and support to patients and their families facing the end of life. For many of our team members, this is more than a career — it’s a calling.
Do you want to make a difference in the lives of others? Join our team today as the Hospice Area Executive of Clinical Operations to positively impact the experiences of our patients and families.
Position Summary
As the Hospice Area Executive of Clinical Operations, you are responsible for the overall planning, directing, organizing, staffing, monitoring and reporting on all patient care activities. You will oversee a team of clinical directors and work alongside the Area Market Executive to ensure clinical and operational excellence. As the Hospice Area Executive of Clinical Operations, you are a critical leader within the hospice team who ensures that the program has regulatory compliance and sound procedures within the office.
Principal Accountabilities
- Maintains full responsibility for all day-to-day functions related to patient/family care services and any/all issues related to assuring high care quality, services monitoring, services documentation thereof and maximum utilization of all care related resources and related costs through program-level Hospice Directors of Clinical Services.
- Responsible for managing the “Big 5” of programs in assigned area: pharmacy, medical supplies, durable medical equipment, mileage and labor.
- Ensures that Hospice Directors of Clinical Services are monitoring and maintaining adequate care staffing as is required to appropriately meet patient/family service needs and works with their Hospice Regional Executive of Clinical Operations and Hospice Regional Vice President to ensure information about program needs and outcomes are communicated for budgetary and planning purposes.
- Ensures that productivity and performance standards are being met by all disciplines, by working closely with and through the supervising Hospice Director(s) of Clinical Services) and assuring that those standards are in compliance with current job descriptions and monitored and recorded through timely annual appraisals.
- Ensures that all Conditions of Participation, regulatory standards and Standards of Care are being met, as per corporate policy and procedure and reporting variances or concerns to the program director in a timely manner.
- Ensures that any/all care staff orientation/education requirements are met by working closely with and through the supervising Hospice Director(s) of Clinical Services, corporate education coordinator and corporate clinical services department, reporting variances or concerns to the Hospice Regional Executive of Clinical Operations in a timely manner.
- Ensures that appropriate levels of care/service are applied appropriately, is regularly monitored and is adjusted by current acuity for all hospice patients, by working closely with and through the supervising Hospice Director(s) of Clinical Services reporting variances or concerns to the Hospice Regional Executive of Clinical Operations in a timely manner.
- Regularly participates in internal and external hospice care related education programs, as is necessary to assure positive vendor/physician relations, educational requirements, regulatory compliance and as may be directed by the Hospice Regional Executive of Clinical Operations.
- Functions as an effective, positive and supportive senior member of the hospice management team. Coordinates closely with the Hospice Area Market Executive to set a clear, consistent, positive, professional and empowering example of professional management for the Hospice Director(s) of Clinical Services and staff to model from.
- Regularly visits and maintains positive relationships with, contracted facilities/vendors to praise (when appropriate), problem solve (when appropriate) and assures positive lines of open communications are open and available, reporting variances or concerns to the Hospice Area Market Executive in order to co-create solutions while keeping the Hospice Regional Executive of Clinical Operations fully appraised of those visits, outcomes and relationships in a timely manner.
- Coordinates, monitors and reviews activities and performance of all contracted, patient related, ancillary services (pharmacy, DME, lab, therapies, etc.). Serves as the program’s primary liaison to ancillary vendors, reporting service variances or concerns to the Hospice Regional Executive of Clinical Operations in a timely manner.
- Recruits, hires, orients, supervises, coaches, and is responsible for the professional development of Hospice Director(s) of Clinical Services, with pre-hire approval from Hospice Regional Executive of Clinical Operations.
- Has the primary responsibility for budgetary compliance with all patient/family services related expenses and for any patient/family services related budgetary projections.
- Assures the appropriate delegation, training, coordination and monitoring for the daily supervision and oversight of all compliance and documentation requirements inclusive of colleague appraisals, admission documentation and budget preparation/reporting.
- Assures that the highest standards of hospice care are met and that all vendor/physician interactions are timely, accurate, complete and positive.
- Works closely with the Hospice Area Market Executive to plan, manage and monitor all hospice expenditures in a fiscally responsible manner in accordance with the program’s budget.
- Works in collaboration with the Hospice Area Market Executive to ensure that all patient and customer service level agreements are met or exceeded, and all variances are identified and remedied.
- Directly supervises five to ten colleagues. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training colleagues; planning, assigning, and directing work; appraising performance; rewarding and disciplining colleagues; addressing complaints and resolving problems.
- Performs other duties as assigned.
Qualifications
- Effective leadership, organizational and interpersonal skills
- Ability to travel within the region and to national meetings, as needed
- Knowledge of Microsoft Word programs
- Valid driver’s license and auto liability insurance
Education and/or Certifications
Registered Nurse in the state of employment with two to three years nursing experience in hospice or healthcare, or equivalent combination of education and experience.
Compassus, including all Compassus affiliates, complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Compassus, including all Compassus affiliates, does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
Education:
License/Certification:
Work Remotely: