Help Desk Technician Details

Help Desk Technician

CDS Office Technologies - Springfield, IL

Employment Type : Full-Time

CDS Office Technologies is the premier Managed Technology Services Provider in the Midwest and we are looking to add to our ever-growing team of IT professionals! We are looking to fill immediate openings in the position of “help-desk technician.” CDS offers an exciting, fast paced, environment where employees are frequently exposed to new learning opportunities as well as bleeding-edge technology, hardware, and software. With 9 locations and 50 years in business, CDS offers a diverse work environment for career-minded individuals who want to excel in the field of IT / Technology and who have a desire to advance their skillset and ultimately their career.

Applicants should be friendly, enthusiastic, and driven with a strong work ethic.

CDS offers a highly competitive salary with full benefits including Medical, Dental, Vision, 401K, Life Insurance, Short and Long-Term Disability, along with Paid Time off and more.

Our help-desk technicians (better known as our Managed Support Team) act as the first line of support for our clients. Duties included (but are not limited to):

• Monitor and respond to IT support tickets in a timely manner
• Respond to client issues via phone, email and chat
• Manage and configure user accounts for various cloud platforms
• Troubleshoot and resolve network and computer issues
• Install printers and other peripheral hardware
• Monitor and manage scheduled backups
• Repair and upgrade existing computers – remotely
• Assist with training clients on new technology implementations
• Configure and manage VOIP phone system - remotely
• Assist Tier 2 or Tier 3 engineers remotely with technical issues
• Assist internal staff as needed

Previous help-desk experience is desired but not required. A+ and Network+ Certifications are preferred but not required. Applicants will be subjected to in-depth technical interviews and should be dressed for success.

AA/EEO Employer