Help Desk Technician Details

Help Desk Technician

Newkleo LLC - Mesa, AZ

Employment Type : Full-Time

Newkleo LLC is seeking applications for the temporary position of Help Desk Technician in Mesa, AZ.

This is an onsite 3 months’+ temporary position with possibility of extension.

Duties:

• Respond to service requests, troubleshoot, and diagnose problems and assist with utilization of hardware, software, and multimedia equipment.
• Perform troubleshooting on Windows, Macs, iOS, Android, and other technology.
• Provide Tier 1 and/or Tier 2 customer service and technical support for computer problems on a daily basis.
• Provide customer service, training, and support to faculty, staff, and students via phone, email and in person.
• Provide immediate classroom audiovisual and computer support; assist instructors with the audiovisual (AV) equipment in the classroom.
• Collaborate with others on a variety of projects related to the basic assignments.
• Performs other duties as assigned or required.

Required Qualification and Experience:

• 3 years’ experience in desktop user support or technical support for equipment, networks, systems, telecommunications, or technology security, appropriate to assignment.
• High school diploma or GED.

Job Types: Full-time, Contract

Pay: $20.00 - $22.00 per hour

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Help desk: 3 years (Preferred)

Work Location:

• One location

Work Location: One location