About the job
We are currently looking for a Service Desk Analyst. We will consider relocation for candidates with exceptional skills.
Responsibilities:
- High School diploma (Associates Degree in CS/IT Preferred) or equivalent required and 0 to 1 years in a service desk environment
- Previous experience working within a major clinical EMR application (Epic, Cerner, Allscripts, etc) is preferred
- Receive incoming calls from Client Community and provide first level support; document each call verifying customer information and including all troubleshooting steps
- Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards; escalate problems to appropriate individual/group
- Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
- Provide accurate and creative solutions to user problems of moderate nature to ensure user productivity
- Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers
- Participate in team projects that enhance the quality or efficiency of Service Desk and assist with special product-related issues as needed
Job Types: Full-time, Contract
Pay: $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Education:
- High school or equivalent (Preferred)
Work Location:
Work Remotely:
COVID-19 Precaution(s):