Help Desk Analyst Details

Help Desk Analyst

HTC Global Service.INC - Troy, MI

Employment Type : Full-Time

About the job

We are currently looking for a Service Desk Analyst. We will consider relocation for candidates with exceptional skills.

Responsibilities:

• High School diploma (Associates Degree in CS/IT Preferred) or equivalent required and 0 to 1 years in a service desk environment
• Previous experience working within a major clinical EMR application (Epic, Cerner, Allscripts, etc) is preferred
• Receive incoming calls from Client Community and provide first level support; document each call verifying customer information and including all troubleshooting steps
• Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards; escalate problems to appropriate individual/group
• Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
• Provide accurate and creative solutions to user problems of moderate nature to ensure user productivity
• Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers
• Participate in team projects that enhance the quality or efficiency of Service Desk and assist with special product-related issues as needed

Job Types: Full-time, Contract

Pay: $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Education:

• High school or equivalent (Preferred)

Work Location:

• Multiple locations

Work Remotely:

• No

COVID-19 Precaution(s):

• Remote interview process