Head of E-Commerce Details

Head of E-Commerce

ZARA - New York, NY

Employment Type : Full-Time

HEAD OF E-COMMERCE BASED IN THE NY CORPORATE OFFICE

KEY RESPONSABILITIES:

You will have to work with the director of Zara.com and the Commercial Director,
managing a local team that will be in charge of the online strategy for ZARA. This
includes the commercial, operations and marketing management. To do this it will be
essential to coordinate with the heads of each area of ecommerce in the HQ in Spain.

INTEGRAL MANAGEMENT
You will have to supply continuous feedback of the Market in all of the areas, with the
objective of optimizing and growing the sales and the image of the Brand in the
market.

COMMERCIAL

• Creation of e-commerce sales strategy for the subsidiary
• Continuous search of improvements in order to increase online sales in the subsidiary
• Commercial team management, control of stocks and supplying feedback to the head of the commercial team
• Sales management, analysis and sales follow up
• Global knowledge and analysis of the Market for each section in Zara (womenswear, man and kids)
• Improving the procedures in the market and assuring an optimal synergy between offline/online stores

OPERATIONS (Logistics- Transport-Customer support)

• Leading the E commerce department in the country proposing continuous improvements to the HQ, plan assessment and ensure the compliance of the KPI ´s
• Looking for cost optimization and budget control
• Cooperation with external vendors (transport companies) to assure the highest

level of transport services

• Assuring the highest quality of online transport
• Cooperation with Commercial Director in order to maintain the highest level of

integration between offline and online sales (multichannel)

• Ensure implementation of new technologies in cooperation with AMT Department

CUSTOMER SERVICE

• Oversee the performance of Customer Service Department
• Ensure the highest level of Customer Service related KPIs
• Ensuring proper cooperation with external vendors (call center)

BUDGET MANAGEMENT

• Responsible for controlling budgets set and determine action plans to manage

variations with regards to stores productivity and ensuring performance targets are met.

• Oversee budgets set with regards to transport, advertising, customer service

EXPERIENCE AND QUALIFICATIONS:

• Experience of managing a larger retail store or multi site operation desirable (min.

10 years)

• Experience within a fast growing and dynamic business would be a distinct advantage (min. 10 years)
• Experience in managing a team (min. 10 years)
• Experience in similar position in E commerce field (min.5 years)
• Proven record of cost control achievements and meeting budgets
• Bachelor degree in fashion business or similar

SKILLS AND ATTITUDES:

• Strong leadership qualities and the ability to set goals and establish performance standards.
• Ability to travel for substantial periods of time at short notice.
• Well established planning and organizational skills, able to work under pressure and meet deadlines.
• Commercially astute always looking for ways to maximize business returns.
• Strong interpersonal skills with an emphasis on building partnerships, managing conflict, and influencing others.
• Ability to motivate people, instil accountability and achieve results.
• High level of numeracy, written and verbal communication skills are essential.
• High level of online market knowledge
• Fluent English and Spanish

Zara USA, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without
regard to race, color, national origin, religion, gender, gender identity and expression, sex, sexual orientation, disability, age,
citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws. EOE/DFW