Harley Davidson Business Development Center Agent - FT Details

Harley Davidson Business Development Center Agent - FT

American Road Group - Orlando, FL

Employment Type : Full-Time

Job Title……………………………………Business Development Center AgentDepartment………………………………Sales DepartmentSupervisor……………………………… Marketing Director
About Us
American Road Group is among the leading Harley-Davidson Dealerships in America. We are positioned to play a major role in the future success of Harley-Davidson through superior rider satisfaction from the very best in Harley sales, service, merchandise and fun. We seek to create brand desirability and provide the highest level of Harley-Davidson experience to our customer, all the while running sustainable dealerships and retail stores.
Our two flagship dealerships: Orlando Harley-Davidson and Laconia Harley-Davidson are both iconic, world-renowned and among the very largest Harley-Davidson dealerships anywhere. Our merchandise stores at Disney World, Key West and elsewhere proudly present Harley-Davidson merchandise in accessible settings. Our employees, many of whom are Harley-Enthusiasts, are committed to providing our customers a superior and authentic customer experience.
Job Description
We are looking to grow our BDC Team! Currently we have a centralized Business Development Center for 4 locations out of our Orlando Harley-Davidson Historic Factory Dealership in Orlando, FL. We offer an extremely competitive salary as well as full Employee Benefits. The Pay Plan is Salary + Commission. The position available is for Full-Time Employment, weekends are required.
Responsibilities

• Use strong communication skills and positive personality traits to engage with customers to tend to all of their needs and questions and ultimately close on showroom appointments
• Self-driven with hunger to succeed
• Strong multi-tasking skills
• Effectively handle 200-400+ internet leads per week
• Making 150+ outbound calls per day

• Sending 150+ outgoing emails per day while effectively managing incoming emails as well
• Receiving anywhere from 20-30 incoming calls per day
• Employee provides excellent client experiences and promotes customer loyalty.
• Demonstrates thorough knowledge of all dealership products and services
• Excellent grammar and written skills

• Effective management on online chats
• CRM knowledge *Eleads is an added bonus
• DMS Knowledge *Talon is an added bonus
• Consistent follow-up and time management skills to maximize client opportunities and finish daily tasks
• Confirm daily appointments and follow-up with missed appointments for entire team
• Communicate with management and staff to promote transparency with team and customer